Client Records Co-ordinator

Knights has always done things differently; in 2012, we were the first organisation of our type in the UK legal sector to attract private equity investment, enabling us to move from the traditional partnership model to a corporate structure, creating a clear separation between management / ownership and fee earners. We listed in 2018, building a reputation for being a premium law firm, with regional expertise combined with national capability.

With over 1500 colleagues across 32 locations and our strong organic growth, combined with a number of high-quality recent acquisitions means we are now a more diversified business with strengthened positions in our key target markets. We have the team and financial resources in place to deliver our organic and acquisitive growth strategy as we scale up to be the leading legal and professional services business outside London.

Our business model and culture remain a clear differentiator from many legal services businesses enabling us to recruit individuals who wish to work in a modern professional services business. Our strong position in our markets, increased scale, national reputation, differentiated model and unique culture is enabling us to attract and retain high quality talent.

Key responsibilities:

Knights are seeking a talented individual to join our Records and Files team. Working as part of a larger team, your role will be client facing responding to client email and telephone requests regarding requests to retrieve Wills and Deeds we hold in storage.

You will be working with clients to establish that we hold their documents and follow the process of verifying our client's entitlement to requested information and support our clients through the retrieval process. This role would be suited to an individual who has a background of working within administration, documents storage and filing.

• Dealing with clients request by telephone and email
• Searching our system to locate information
• Communicating status updates with clients, other professionals, and colleagues
• Verifying identification
• Working closely with our storage centre to fulfil clients' requests.
• Working within our practice management system to record document movements
• Scanning
• Data Entry
• Maintaining records

What you will bring to the role

This is an ideal role for a confident, proactive administrator who enjoys fast-paced environments, multi-tasking and providing exceptional support to a national business.

• Administrative excellence –
  a strong background in office administration with a proven ability to manage multiple requests, organise complex workflows and deliver support to senior leaders.
• Communication & relationship building –
  clear, friendly and professional communication skills, with the ability to work effectively with stakeholders at all levels and build trusted relationships with internal teams and suppliers.
• Proactivity & adaptability –
  a forward-thinking and responsive approach to work, with the flexibility to adapt to changing priorities and business needs in a dynamic and evolving team.
• Strong IT literacy –
  excellent computer skills including confident use of Microsoft Office tools, with the ability to manage shared inboxes, spreadsheets, trackers and documentation accurately.
• Attention to detail –
  a meticulous approach to administrative tasks, documentation and service quality, ensuring all aspects of delivery meet high professional standards.
• Prioritisation & time management –
  strong organisational skills with the ability to manage competing demands, respond to urgent requests, and deliver support within tight deadlines.
• Team spirit –
  a collaborative, supportive attitude with a willingness to cover colleagues and contribute to a shared commitment to service excellence.