Scheduling Team leader

6 days ago

Ashby de la Zouch, Leicestershire, United Kingdom Inizio Engage Full time £30,000 - £60,000 per year

Scheduling Team Leader

Location: Ashby de la Zouch (Hybrid - minimum 2 days per week onsite)

Department: Patient Solutions - Client Homecare Programme

Reports to: Scheduling Manager

At Inizio Engage, we work in partnership with clients and healthcare providers to deliver high-quality patient support services. We are now seeking a proactive and motivated
Scheduling Team Leader
to help drive excellence across our Patient Solutions Homecare Programme.

In this vital role, you will support the Scheduling Manager in the day-to-day running of the scheduling function ensuring patient visits are safely and efficiently coordinated and that our nurse resources are utilised effectively. If you're passionate about operational excellence, team leadership and delivering outstanding service, we'd love to hear from you.

What you'll be doing

Lead and inspire

  • Motivate and support a team of schedulers to achieve KPIs and contractual service metrics.
  • Provide day-to-day coaching, feedback and guidance, recognising high performance.

Drive operational excellence

  • Monitor daily workload, capacity and visit requirements to ensure efficient scheduling.
  • Assist with resource planning, contingency cover and operational coordination.
  • Maintain expert knowledge of systems, processes and best practice.

Support process and quality

  • Ensure accurate documentation and adherence to SOPs, SeOPs and regulatory standards.
  • Oversee tasks including rostering, annual leave planning and short-notice absence management.
  • Collate data for reporting, audits and performance reviews.

Build strong stakeholder relationships

  • Work collaboratively with internal teams, clients, NHS partners and third-party providers.
  • Provide timely and accurate scheduling information to all stakeholders.
  • Support patient safety and service continuity during contingency periods.

Champion compliance

  • Complete all required training, including Safeguarding Level 3 and quality reporting.
  • Ensure timely escalation of adverse events, incidents or service risks.

What we're looking for

Essential

  • 1-2 years' experience in scheduling, coordination or operational support roles.
  • Experience providing team guidance or informal leadership.
  • Excellent communication, attention to detail and problem-solving skills.
  • Ability to meet tight, regular deadlines in a fast-paced environment.
  • Proficiency with Microsoft Office and scheduling systems.
  • Strong customer service focus.
  • Full UK driving licence.
  • Ability to pass enhanced DBS and pre-employment medical checks.

Desirable

  • Previous team leader or senior scheduler experience.
  • Background in pharmaceutical or NHS environments.
  • Degree or equivalent in management, business administration or related field

Why join Inizio Engage?

  • Be part of a supportive, collaborative team committed to delivering high-quality patient care.
  • Opportunities for professional development and progression.
  • A role where your contribution directly supports patient wellbeing and service excellence.

Ready to take the next step?

Apply now to join a growing team where your leadership can help make a real difference to patients and healthcare partners.

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