Patient Scheduler

2 weeks ago

Ashby de la Zouch, Leicestershire, United Kingdom Inizio Engage Full time £30,000 - £50,000 per year

Scheduler - Patient Solutions

Location: Head Office, Ashby de la Zouch (2 days a week on-site)

Department: Patient Solutions - Client Homecare Programme

Reports to: Scheduling Manager

About the Role
We're looking for a detail-driven Scheduler to join our Patient Solutions team, supporting the delivery of safe and efficient homecare services for patients across the UK. You'll be responsible for planning, coordinating, and maintaining visit schedules - making sure patients receive the right care at the right time.

Working closely with nurses, clients, and internal teams, you'll balance operational priorities with patient needs to ensure every visit runs smoothly. This role is ideal for someone who thrives in a fast-paced environment and enjoys solving problems while keeping quality and safety front of mind.

Key Responsibilities

* Manage daily and ongoing scheduling of patient visits from initiation to completion

* Coordinate visit windows to ensure efficient use of nurse resources

* Triaging patient calls and escalating as appropriate

* Support the Scheduling Manager and Senior Scheduler in delivering a safe, effective scheduling service

* Maintain operational excellence, even under contingency conditions

* Build strong working relationships with internal teams, clients, and NHS stakeholders

* Provide accurate reporting and updates on scheduling performance and KPIs

* Ensure compliance with company, client, and NHS procedures

* Participate in team meetings and training to stay current with programme updates

What You'll Bring

Essential:

* Strong organisational and multitasking skills

* High attention to detail and accuracy

* Confident communication skills (phone, email, and face-to-face)

* Experience scheduling appointments or coordinating events

* Competence in Microsoft Office applications

* Ability to work to tight deadlines and manage competing priorities

* Commitment to excellent customer service

* Eligibility to pass enhanced DBS and pre-employment medical checks

You'll Succeed If You…

* Take ownership of your work and follow through on commitments

* Stay calm under pressure and adapt quickly when plans change

* Collaborate effectively within a team environment

* Are proactive, curious, and solution-focused

* Balance patient needs with operational efficiency

Why Join Us

At Inizio Engage, we believe in empowering our people to rise to every challenge. You'll join a supportive, inclusive team where your voice matters, your growth is encouraged, and your work makes a real impact on patients' lives.

We're proud to be an equal opportunities employer, celebrating diversity in all its forms and fostering a workplace where everyone can thrive.

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