Senior Internal Communications Executive – Customer Engagement

Description
Senior Internal Communications Executive – Customer Engagement

About People's Partnership
At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.

What You'll Be Doing
You'll lead the development and delivery of internal communications for the Customer Engagement department, ensuring alignment with wider organisational goals. Acting as a trusted advisor to senior leaders, you'll provide strategic guidance while creating engaging, targeted content for colleagues—especially those in time-pressured roles like our contact teams. You'll manage the department's intranet, support key engagement initiatives, and collaborate across the organisation to drive a culture of transparency and connection.

Key Responsibilities

• Develop and distribute engaging internal communications, including newsletters, need-to-know customer content and, announcements.
• Devise and deliver the annual communications plan for the department – incorporating communications from live projects.
• Coordinate and support internal events such as town halls, Q&A sessions, and employee engagement initiatives.
• Maintain and update the company intranet and internal knowledge bases with relevant and timely content – creating a solution for how contact teams can assess necessary communication as part of their day job.
• Monitor communication effectiveness through surveys, feedback, and analytics, and recommend improvements.
• Ensure all communications reflect the company's tone, values, and diversity and inclusion standards.
• Help lead the evolution of internal communication channels, identifying opportunities for innovation and improvement to enhance colleague engagement.

What We're Looking For

• Proven experience in internal communications, including developing and implementing communication strategies and plans.
• Excellent copywriting, editing, and proof-reading skills, with the ability to tailor messages for different audiences and channels.
• Strong experience managing digital communication channels, including intranet platforms, digital signage, and internal social media.
• Sound understanding of internal communication principles and best practices.
• Strong interpersonal and relationship-building skills, with the ability to collaborate effectively across all levels of the organisation.

Desirable Skills

• Experience working in a financial services or similarly regulated environment.
• Experience contributing to or leading intranet strategy and development.
• Relevant qualification in Communications, Public Relations, Marketing, or a related field.

What You Can Expect From Us

• Generous pension contributions with an employer contribution of up to 14%
• Real living wage
• Income protection, critical illness cover & death in service insurance
• Employee healthcare
• Parental and adoption leave
• Learning & development opportunities and study support
• Travel season ticket loans
• Grab & Go Deli Café in Crawley
• Volunteering days and charity payroll giving
• Onsite gym
• Ride-to-Work scheme
• Social clubs and events

Disability Statement

People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best "you".

Perks
Our people are our strength so finding ways to value and reward them is important to us. That's why we offer an award-winning pension – it's what we're good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they're feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.

Salary Range