Partner Experience Manager

Partner Experience ManagerThis role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

At HPE, we believe the network is the single greatest vehicle for knowledge, understanding and human advancement the world has ever known.

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. 

Deliver an enhanced, tailored and engaging partner experience that is emblematic of HPE's commitment to fostering a thriving and hyperconnected culture by providing support focused on enhancing the ease of doing business, accelerating sales processes and building partner capacity. In this role, the Partner Experience Manager will guide HPE partners as they navigate the various role-based journeys and resources resulting in the achievement of key objectives. Specifically, increased partner utilisation of sales tools, increased lead generation activities and partner-initiated opportunities by facilitating enablement in driving value added sales motions such as product demonstrations and Proofs of Concept (POCs).

Key Responsibilities include:

• Response and resolution of partner sales or program support inquiries
• Enabling partners to utilise tools needed to generate leads, execute product demonstrations and deploy POCs
• Building and maintain momentum of accelerated sales motions initiated through, or resulting in, a POC, Deal Registration or other pre-/post-sales activities
• Provide guidance through the different role-based journeys of the HPE Champion Program resulting in partners moving up in tiers by suggesting necessary trainings, discussing progress in sales achievement and recommending and support end-user demand generation activities
• Proactively engage partners through a combination of outbound/inbound calls, community channels via HPE's partner collaboration platform, HPE PartnerLink
   

Minimum Qualifications:

• Excellent communication skills to deliver appropriate brand messaging and position the HPE Champions program's value proposition as benefits corresponding to the partner representative's role
• Detailed and organised in managing varying types of service requests and adhering to established service level agreements
• Proven ability to prioritise and multitask in a fast-paced, dynamic environment
• Inquisitive and engaging in an authentic and genuine fashion
   

Preferred Qualifications:

• Bachelor's Degree preferred
• 5+ years' experience in sales or marketing, preferably in Enterprise IT
• Experience in managing inbound and outbound calls
• Experience in building and maintaining engagement in online community platforms such as Slack, LinkedIn, Salesforce Experience
• Fluent in English

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business, Business Planning, Coaching, Commercial Acumen, Computer Literacy, Creativity, Critical Thinking, Customer Insights, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Market Analysis {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Marketing

Job Level:

Entry

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE's attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.

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