Performance Manager

General Information

Salary

£44,100 - £46,000

Working Pattern

Full Time

Vacancy Approach

External

Location

Basildon, Bedford, Bury St Edmunds, Cambridge, Chelmsford, Cheshunt, Colchester, Grays, Harlow, Huntingdon, Ipswich, Kettering, King's Lynn, Lowestoft, Luton, Northampton, Norwich, Peterborough, Southend-on-Sea, St Albans, Stevenage, Watford, Wellingborough, Wisbech

Region

East of England

Closing Date

19-Dec-2025

Business Unit

NPS East of England Community Integration (2021)

Post Type

Permanent

Civil Service Grade

Other

Number of jobs available

1

Reserve List

12 Months

Job ID

12450

Descriptions & requirements

Job description

Overview of the job

Team lead working within a region authoring performance targets and agreeing them with key stakeholders at a national level.

Team Lead for the team authoring and developing a quality improvement programme tailored to the needs of the division and HMPPS priorities.

Identifying local performance and quality issues and developing initiatives in response to the identified issues.

Summary

As a member of the team the Performance Lead will be responsible for providing performance data which supports activities that enhance organisational effectiveness and enables the organisation to monitor and improve performance.

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

Lead PS performance management

• Lead on the maintenance of national performance standards
• Research, investigate and report on the reasons for performance at the regional level.
• Undertake and analyse surveys of internal and external customers.
• Carry out data audit exercises and quality inspection as required.
• Respond to internal and external requests for performance monitoring information, training or support at the regional level.
• Maximise the potential use of IT systems and databases in respect of performance management
• Identify trends across PS divisions in order to provide the evidence-base for commissioning national interventions
• Work alongside Performance and Quality Managers in Divisions to establish performance plans and monitor their effectiveness
• Work with colleagues in the Performance roles in other divisions to share good practice and promote performance initiatives

Support quality assurance

• Contribute to the PS performance and quality improvement strategy
• Support the communication of the PS performance and quality improvement strategy and action plans with Divisions and LDUs, external partners and all key stakeholders
• Support the delivery of practice development in the PS
• Implement quality improvement programmes for the national organisation and identify priorities for delivery within the Divisions
• Monitor external markets, practice, trends and development to ensure best practice internally, bringing this knowledge to bear on the development of effective practice codes and standards to be implemented nationally through the Divisions
• Build productive working relationships with relevant HQ teams, including Planning & Analysis Group, Commissioning & Commercial Directorate and OMPPG

Develop Team and Partnership Working

• Develop productive working relationships with colleagues and stakeholders
• Contribute to team and organisation's understanding of its stakeholders and customers

Plan and organise

• Contribute to programme implementation
• Share of knowledge and good practice to inform innovation and improve service delivery

Communication

• Providing information, feedback and advice
  Participate in meetings w- appropriate

Use information to take critical decisions

• Liaise with team members to receive, collate and analyse information, developing systems and compiling reports as directed
• Develop and utilise data to identify trends
• Use appropriate systems, processes and tools for the exchange of sensitive information, data and intelligence

Diversity and Equality

• Contribute to a culture and systems that promote equality and value diversity
• Implement the diversity policies of the service.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

Behaviours

• Managing a Quality Service
• Working Together
• Changing and Improving
• Seeing the Bigger Picture
• Delivering at Pace

Experience

• Demonstrate experience of executing organisational strategy
• Demonstrate experience of diversity and equality matters
• Demonstrate experience of stakeholder management
• Demonstrate experience in using a range of software packages to present, analyse & undertake report development
• Operational experience of working in a Probation setting
• Experience of quality systems and implementing quality improvement initiatives

Technical

• NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience)
• Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes)

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements w business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, w they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the HMPPS' Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years' service, plus public holidays. Leave for part-time and job share posts will be calculated on a pro-rata basis

Pension

The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF). Please visit for further information.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. T are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.

Eligibility

All candidates are subject to security and identity checks prior to taking up post

Support

• A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

• To Transformative Business Services Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-);
• To Ministry of Justice Resourcing team (resourcing-management-);
  To the Civil Service Commission (details available- )

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wver it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.

For further details about the initiative and eligibility requirements visit:

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-

Please quote the job reference

HMPPS

If you require any assistance please call Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-

Please quote the job reference

Allowance

In addition this post may attract a London allowance payment which will be discussed at interview if applicable

Job Description Attachment

• Performance Lead - DDHS - role (Job Description Supporting Documents 2)
• PS-JES-0027 Band 5 Performance Lead (Job Description Attachment)

Select new file
Application form stage assessments

Behaviours

Behaviours Application Form Question Word Limit

250

Delivering at Pace

Managing a Quality Service

Changing and Improving

Working Together

Experience

We will assess your experience for this role via the following methods

Statement of Suitability

Statement of Suitability

Guidance for the Statement of Suitability

Please provide a statement of suitability explaining how you consider your personal skills, qualities and experience providing evidence of your suitability for the role. Please see the job description when writing your examples (The word count should not exceed 500 words).

Evidence of Experience

Statement of Suitability

Technical

Technical Questions Application Form Question Word Limit

250

Please describe your experience working with Microsoft Office applications (Word, Excel, Access, Outlook, PowerPoint, PowerBI) or equivalent software. Include any advanced skills such as data analysis, database management, or automation. Also, outline your experience or qualifications at NVQ Level 4 (or equivalent) in a relevant subject, or provide details of practical experience that demonstrates equivalent competency.

Interview stage assessments

Interview Dates

Interviews expected in January at 2nd Floor, Godwin House, Huntingdon, PE29 3BD

Behaviours

Delivering at Pace

Managing a Quality Service

Seeing the Big Picture

Strengths

Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed .

Other Assessments

Which assessment methods will be used?

Presentation

Level of security checks required

DBS Standard

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. W plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

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