Account Manager

3 days ago

Basildon, Essex, United Kingdom Mansell Recruitment Group Full time £30,000 - £60,000 per year

Account Manager

As an Account Manager, you'll join a collaborative commercial team supporting the Basildon factory. You'll manage day-to-day communications and commercial relationships with a portfolio of key customers - ensuring exceptional service, efficient order management, and ongoing business growth.

This is a customer-facing, factory-based role where you'll take ownership of accounts, oversee production scheduling, coordinate with internal teams, and drive customer satisfaction and profitability.

Key Responsibilities

  • Act as the main point of contact for allocated customers, ensuring their needs are met.
  • Manage orders from placement through to delivery, liaising closely with production, engineering, and quality teams.
  • Handle purchase orders and support material planning with buyers.
  • Prepare and attend Quarterly Business Reviews (QBRs).
  • Monitor commercial performance and present KPIs to the senior team.
  • Support negotiations for new business and continuous improvement projects.
  • Maintain strong, proactive relationships with customers, promoting growth and efficiency.

About You

  • Proven experience managing customer accounts within a manufacturing environment (electronics preferred).
  • Strong communication, negotiation, and relationship-building skills.
  • Commercially astute, with understanding of revenue and margin impact.
  • Confident using MRP systems and handling complex data with accuracy.
  • Able to thrive in a fast-paced, hands-on manufacturing setting.
  • Full UK driving licence and willingness to travel (mostly UK-based).

What's on Offer

  • Competitive salary (dependent on skills and experience)
  • 37-hour working week (Mon–Thurs 08:00–16:30, Fri 08:00–13:30)
  • 22 days holiday + Bank Holidays + up to 3 additional long-service days
  • Company pension
  • Free parking, modern facilities, and complimentary refreshments

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