Service Coordinator

About The Role
Contract:
Permanent

Hours:
40 hours per week

Location(s):
Chipping Sodbury

Are you an experienced coordinator who can manage competing priorities, meet deadlines, and maintain a positive and professional approach within a supportive team environment? Bromford is seeking a skilled Service Coordinator to join our busy Service Delivery Team in Chipping Sodbury, delivering vital in-house gas services to our customers.

This is a full-time, in-office role, Monday to Friday, 9:00 AM to 6:00 PM, with a one-hour lunch break. You will work closely with customers, engineers, and other stakeholders to ensure services are delivered efficiently, safely, and in compliance with all relevant legislation and regulations.

Join Bromford, part of Bromford Flagship, and become part of a leading housing provider delivering community-focused services across the Midlands and South West — all backed by the scale and ambition of the Bromford Flagship group.

What We're Looking For

• Experience in service coordination, planning, compliance, or a similar fast-paced role
• Strong IT skills and a flexible approach
• Excellent communication and interpersonal skills with a friendly and professional attitude
• Good organisational skills with strong attention to detail

Additional Requirements

• Plan daily schedules for heating engineers and coordinate end-to-end delivery of service and repairs
• Allocate emergency, urgent, and routine work to engineers
• Monitor service requests, job progress, and productivity using digital platforms
• Liaise between customers, suppliers, and internal leaders regarding service issues
• Ensure operational processes meet quality and safety standards
• Assist with compiling performance reports on KPIs and customer satisfaction
• A Basic DBS check is required (arranged by Bromford)
• You must have the right to work in the UK
• If you hold qualifications, original copies will need to be provided

Benefits Package

• £500 annual personal allowance to spend on a wide range of benefits such as private medical cover, critical illness cover, dental treatment, and gym membership
• 27 days annual leave, plus bank holidays, with the option to buy or sell up to 5 days each year
• Performance Bonus: Based on individual and company-wide targets
• Retail discounts: Save money on groceries, clothing, electronics, and more
• Health and wellbeing services: Free access to 24/7 GP services, counselling, legal advice, and more
• Pension options: Choose from two pension schemes, with employer contributions of up to 10%

Bromford is a certified Great Place to Work, committed to your wellbeing with a comprehensive benefits package.

Closing date:
5th December 2025

Please apply early, as we may close the vacancy early if we receive a high volume of applications.

If you have any questions or need assistance, please contact Natalie Sayer, Resourcing and Talent Specialist, at

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About Us
We're part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

But we're only just getting started.

Through place-based working, our people build progress from the ground up. You'll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.

And we've created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future.

With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA ).

We're a place for people determined to make a difference.

Bromford. A place to make your own.

Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.

Great Place To Work Certified
Bromford have once again been certified as a Great Place To Work (Nov 24 – Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.

Benefits

Flexible benefits

Learning and development

Private medical cover

Work-life balance

Pay and financial wellbeing

Health and wellbeing

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