RSPCA Customer Service Advisor

4 days ago

Rotherham, Rotherham, United Kingdom Capita Full time
Salary: £24,570 per annum
Start date: 2nd Feb 2026
Permanent: 37.5 hours a week
Location: Hybrid working from our Dearne Valley office - two days in office and 3 days from home.
Shift: working 5 days out of 7 including 1 weekend day - 8am to 8pm
Training: 3 weeks in office working 9:00 AM to 5:00 PM. Office working will continue until deemed competent and then hybrid will begin.

Job title:

RSPCA Customer Service Advisor

Job Description:

What will you deliver? 

  • Supporting with inbound calls
  • Delivering a service which makes RSPCA callers feel heard and supported 
  • Dealing with a range of calls from reports of animal cruelty to rehoming animals

Who are we looking for? 

  • Compassionate with the ability to communicate clearly and effectively
  • An ability to learn new skills quickly, including adopting new processes and technology 
  • An ability to think on your feet and adapt to different situations 
  • A good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers 
  • Ideally, experience working within a customer service environment. 
  • A quiet space to work on the days you are home based with a strong WIFI connection 

What can we offer you? 

  • A competitive salary of £24,570 per annum
  • Role will be split between home working and office based in our Dearne Valley site
  • A wide range of discounts on everything from retail, to health & wellbeing, travel and technology. 
  • Access to Private Medical Insurance & Health Assessment plans 
  • 22 days' holiday plus public holidays (if you are scheduled to work on a bank holiday you will get a day back in lieu)
  • Pension scheme 
  • Endless career progression 

What will happen next? 

  • Choose 'apply now' to fill out our short application.

  • Your application will be reviewed by our global recruitment team.

  • You will be invited to attend a video interview with a member of the recruitment team.

Equal Opportunities 

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email and we'll get back to you. 

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at … .

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

Rotherham

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent

  • Customer Service Advisor

    45 minutes ago

    Rotherham, Rotherham, United Kingdom Bluetree Group Full time £26,208 - £34,108

    We're instantprint – the UK's largest online printer and we have an exciting opportunity for a Customer Services Executive to join our passionate and dynamic Client Experience team.You will be at the heart of our customer service and experience, guiding small businesses through the online print-buying journey and providing recommendations, and answering...

  • Southern Water Customer Service Advisor

    11 hours ago

    Rotherham, Rotherham, United Kingdom Capita Full time

    Salary: £24,042 per annum Location: Hybrid working from our Dearne Valley (Rotherham) site, you will be required to work 2 days in the office and 3 days at home. Contract: Permanent Hours: Full-Time – 37.5 hours per weekShift pattern: working shifts between the hours of 7am - 11pm Monday to Friday between 8 am to 6 pm.Training: 4 weeks training which...

  • Sales Advisor

    2 weeks ago

    Rotherham, Rotherham, United Kingdom Premium site Full time £24,360 - £26,100 per year

    Are you passionate about fishing and looking to join a dynamic team at the forefront of the angling industry? Angling Direct, the UK's leading fishing tackle retailer, is expanding and we want you to be part of the journey We are seeking motivated individuals to join our growing team as a Sales Advisor in our Rotherham store to help us continue delivering...

  • Customer Services Representative

    7 days ago

    Rotherham, Rotherham, United Kingdom Rotherham Metropolitan Borough Council Full time

    Salary£25,583 - £25,989Contractual hours37BasisFull timeRegionRotherhamJob category/typeCustomer ServicesDate posted11/12/2025Job referenceREQ21873attachmentBenefits Directorate: Finance & Customer ServicesPermanent, Full Time 37 hours per week (Daytime)This is a great time to join our Customer Services team at Rotherham Council. We're transforming the way...

  • Customer Service Manager

    1 week ago

    Rotherham, Rotherham, United Kingdom polkadotfrog - you'll spot the difference Full time

    We're Hiring: Customer Service ManagerLocation : RotherhamSalary £35KA brand‑new role with a fast‑growing online builders' merchant that puts customers at the heart of everything.This is your chance toshape the customer service vision from scratch– build the team, set the standards, and embed a customer‑first culture that scales with growth.What...

  • Customer Service Representative

    4 days ago

    Rotherham, Rotherham, United Kingdom Element Materials Technology Full time

    OverviewElement has an opportunity for aCustomer Service Representative (CSR), primarily responsible for handling straightforward price and requests for quotes (RFQ's) from our customers via email or over the phone and following up on pending or issued quotations.The Customer Service Representative may also be involved in identifying new sales opportunities...

  • Careers Advisor

    2 days ago

    Rotherham, Rotherham, United Kingdom Rotherham Metropolitan Borough Council Full time

    SalarySalary: Band I, SCP 28-31, £39,153 to £41,772 FTE, Actual Salary £6,005 to £6,407Contractual hours6.5BasisPart timeRegionRotherhamJob category/typeEducation - Non-TeachingDate posted26/11/2025Job referenceREQ21750St. Bernard's Catholic High School, Herringthorpe Valley RoadRotherham, S65 3BETel: Contract: Permanent, Part-time, 6.5 hours per week,...

  • TOpS Recruitment and Contracting Advisor

    7 days ago

    Rotherham, Rotherham, United Kingdom Pearson Full time

    DescriptionTOpS Recruitment and Contracting Advisor The Company  Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high...

  • TOpS Recruitment and Contracting Advisor

    1 week ago

    Rotherham, Rotherham, United Kingdom Pearson Full time

    TOpS Recruitment and Contracting Advisor The Company  Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital...

  • Customer Services Team Leader

    2 days ago

    Rotherham, Rotherham, United Kingdom Rotherham Metropolitan Borough Council Full time

    Salary£35,412 - £38,220Contractual hours37BasisFull timeRegionRotherhamJob category/typeCustomer ServicesDate posted21/11/2025Job referenceREQ21708Directorate: Finance & Customer ServicesFull time, 37 hours, Temporary (12 months)This is an exciting time to join Rotherham Council following significant improvements in recent years.The Customer Service Team...