Clinic Manager

1 week ago

London WJ, United Kingdom Wellness Clinic Full time £480,000 - £600,000 per year

Clinic Manager (CQC Compliance + Sales Performance)

IWellness Clinic

Location: Central London

Salary: £40 000–£ strong performance bonus

Job type: Full-time, on-site

Start date: Immediate

About Us

We are a high-end, rapidly expanding wellness clinic specialising in:

  • IV Vitamin Therapy & NAD+
  • Ozone Therapy & EBOO
  • Functional Medicine & Blood Testing
  • Regenerative & Preventative Wellness

We combine clinical excellence, safety, and strong CQC standards with a premium client experience.

We are now seeking a Clinic Manager who can lead both the governance and regulatory side of the clinic and drive revenue growth, KPIs and team performance.

This is a senior-level position for someone highly organised, commercially minded and confident in managing clinical environments.

KEY RESPONSIBILITIES (Combined: Compliance + Sales + Operations)

  1. CQC, Governance & Clinical Compliance

  2. Ensure the clinic meets and exceeds all CQC standards (Safe, Effective, Caring, Responsive, Well-Led)

  3. Maintain and update all policies, SOPs, audits and risk assessments
  4. Oversee infection control, clinical documentation, incident reporting and quality improvement
  5. Ensure staff training, CPD, competencies and clinical governance documents are always up to date
  6. Support the Nominated Individual and Registered Manager with evidence gathering and inspections

  7. Monitor medicines management, stock handling, fridge logs, expiry dates and pharmacy liaison

  8. Sales, KPIs & Business Growth

  9. Drive performance on weekly, monthly and quarterly clinic targets

  10. Monitor KPIs:
  11. daily revenue
  12. consultation-to-treatment conversion
  13. rebooking rate
  14. package and membership sales
  15. VIP retention
  16. Lead upselling and cross-selling initiatives with staff
  17. Support influencer collaborations, marketing campaigns and promotions
  18. Create strategies for revenue optimisation and client retention

  19. Provide weekly business performance reports to Directors

  20. Operations & Team Leadership

  21. Lead and supervise nurses, receptionists and admin staff

  22. Manage rotas, staffing levels and clinic scheduling
  23. Ensure a 5-star luxury experience for every patient
  24. Handle escalations, safeguarding concerns and complaints with professionalism
  25. Maintain a high-end, clean, safe, compliant clinic environment

  26. Train staff on compliance, sales and customer care

  27. Stock, Pharmacy & Supplier Management

  28. Oversee stock control for IV products, consumables and medical items

  29. Ensure correct storage, temperature logs and expiry rotation
  30. Coordinate with pharmacies, suppliers and couriers
  31. Monitor ordering cycles, budgets and stock optimisation

IDEAL CANDIDATE

  • Previous experience in a medical, wellness, aesthetics or IV clinic
  • Strong understanding of CQC standards and clinical governance
  • Confident with sales, KPIs, upselling and business performance
  • Excellent leadership, communication and organisational skills
  • Calm, professional, solution-focused and able to manage a busy clinic
  • Knowledge of IV therapy, ozone therapy or functional medicine is desirable
  • Pabau experience is a plus (training provided)

BENEFITS

  • Competitive salary + performance bonuses
  • Professional training provided (CQC, governance, IV/wellness products, Pabau)
  • Staff discounts on IV drips, NAD+, ozone and blood tests
  • Beautiful, modern clinic environment
  • Opportunities to progress as the company expands

How to Apply :

Please send your CV and a short cover letter explaining why you are the right fit for this senior position.

Job Type: Contract

Pay: £40,000.00-£50,000.00 per year

Benefits:

  • Employee discount
  • Health & wellbeing programme

Work Location: In person

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