Front of House Staff

Company Overview

Underbelly is a dynamic live entertainment company based in the United Kingdom, renowned for organizing vibrant festivals and cultural events nationwide. Committed to delivering memorable experiences, we foster creativity, community engagement, and excellence in event production.

Job Title: Front of House Staff

Department: Operations

Reports To: Front of House Supervisor

Responsible For: n/a

Rate of Pay: £13.85/hr (plus holiday pay)

Dates of Work: 17th November – 4th January 2026

Available Contracts: Various minimum hour contracts available (20-40hrs per week)

Role

To welcome and support visitors arriving for the self-guided "Twelfth Night of Christmas" tour, ensuring a seamless, informative, and festive experience. You will check and sell tickets, guide guests into the historic house transformation, manage the flow of visitors, and answer queries with warmth and clarity.

Guest Services & Ticketing

• Greet visitors with enthusiasm and a friendly demeanour, setting a welcoming tone for their festive journey.
• Check pre-booked tickets and assist with on-site ticket sales as required.
• Provide clear information on entry procedures, tour guidance, and navigation through the house.

Information & Wayfinding Support

• Brief visitors on what to expect from the self-guided experience: brief them on themed rooms, story elements, and overall flow.
• Answer questions regarding timings, accessibility, and site facilities, escalating complex queries to supervisors smoothly.

Operational Flow Management

• Monitor and manage visitor entry, maintaining an orderly flow in line with timed entry slots (~30 minutes) Chiswick House Christmas.
• Communicate effectively with FOH team members to ensure sessions begin as scheduled, avoiding congestion or overlap.

H&S & Environment Awareness

• Maintain awareness of health and safety protocols in public-facing areas, including monitoring for hazards and assisting with safe crowd movements.
• Follow emergency and evacuation procedures, and alert supervisors promptly about any incidents or near misses.

Festive Ambience & Site Presentation

• Embody the event's spirit—professional, courteous, and engaged—contributing to the overall magical atmosphere of Georgian revelry.
• Maintain FOH zones (ticket desk, entrance, information points) in tidy, presentable condition throughout shifts.

Person Specification

Essential

• Warm, approachable, and confident demeanour; excellent communicator.
• Previous experience in customer-facing roles (ticketing, box office, front-of-house).
• Reliable and punctual, with flexibility for weekend and evening work.
• Basic understanding of visitor safety and crowd management principles.

Desirable

• Experience in museums, historic houses, theatrical events, or immersive environments.
• Familiarity with ticketing systems or point-of-sale technology.
• First aid or emergency response training.

Staff Benefits

• Free entry to shows at Underbelly venues (subject to availability)
• 25% discount at Underbelly bars

Equal Opportunities

Underbelly is committed to reducing its environmental impacts in its everyday operations. We are also committed to maintaining the open-access policy of Underbelly. We are an equal opportunity employer and welcome applications from all sectors of the community.

It is the policy of Underbelly to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, sex, sexual orientation, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable.

We expect employees to support these commitments and to assist in their realisation.

Job Types: Full-time, Part-time

Pay: £13.80 per hour

Expected hours: 8 – 30 per week

Work Location: In person