Gromit Unleashed Retail Assistant

The Gromit Unleashed Shop is integral to our fundraising activity at Wallace & Gromit's Grand Appeal, the dedicated charity for Bristol Children's Hospital. In this role within our retail team, you will help encourage visitors to purchase one of our products by maintaining the visual appearance of the shop and offering outstanding customer service. You will also engage our visitors in conversation about the charity's other activities and opportunities.

Based at The Mall at Cribbs Causeway, you will be responsible for processing customer transactions efficiently and accurately, re-stocking products, maintaining a high standard of visual appearance throughout the store and completing other tasks as instructed by the Shop Manager or Supervisor on shift. You will be a brand ambassador for the Gromit Unleashed Shop, The Grand Appeal, and its associated activities, and you will have a proactive and positive approach to work. You will be trained to help members of the public who have questions about Gromit Unleashed and become an expert on our sculptures, events and fundraising activity.

You will also support our online store by picking and packing customer orders, processing deliveries, and completing other tasks as instructed by the on-duty manager. In this part of the role, you will have the opportunity to demonstrate your keen eye for detail, organisation and time-management skills.

A motivated, hardworking person, you will relish this opportunity to work in a unique and rewarding workplace. You will need to be flexible, with the potential to take on increased hours when requested during peak times. Weekend and evening availability will be required.

Key tasks and responsibilities:

• Processing sales transactions: Includes cash handling and accurate input of sales
• Assisting customers with their enquiries: Advising customers about our products, the Gromit Unleashed 3 trail and fundraising activity
• Work towards given sales targets
• Educating customers about the charity and marketing upcoming fundraising events: Through leaflets distributed at the site, as well as engaging customers in conversation about our other charity activities
• Maintaining product displays: Re-stocking and re-facing products Re-merchandising when new products are received. Completing other merchandising tasks as instructed and ensuring the shop is always clean and presentable.
• Supporting the supervisor/manager with ad hoc tasks: Stock presentation and packaging tasks Quality control checks Optimising stock rooms and organisation
• Stock organisation: Optimising storage of products in all stock rooms to ensuring efficiency and accuracy.
• Stock processing: Checking quantities & quality are correct, informing product manager if there are any discrepancies or faults.
• Inventory checks Regular inventory checks as directed by a manager and supporting end of month stock count.
• Picking and packing: Accurate retrieval of products Packing of orders ready for collection, ensuring limited damage in transit
• Stock transfers: Assist with small stock transfers between our online and physical retail storerooms.
• Waste disposal: Process all packing/product waste.

Wider responsibilities include:

• Data protection: Protecting an individual's personal data and recording data and image use according to procedure is important to The Grand Appeal. The position holder must uphold this responsibility in their work, complete required training and comply with all communicated expectations.
• Development: Seek out opportunities for sector training to gain valuable skills and insight that will support the responsibilities of your role. Complete/attend training, meetings and other events at your manager's request.
• Supporting the wider team: Attend and assist at some of our fundraising events Carry out other tasks/duties to support teams and colleagues across the organisation

This role profile is not exhaustive and is subject to review in conjunction with the post holder and according to future changes/developments in the charity. All job descriptions are noncontractual and give a sense of the broad scope of the role and so include a level of flexibility. While they list some key tasks, there will also always be tasks that arise, and which can be reasonably expected of the role. The selected candidate will be appointed subject to a DBS check.

Working hours for this role will be between 9 am and 7:30 pm Mon-Saturday, and 10:30 am - 5:30 pm Sunday. We need a flexible approach to rotas and the ability to work at least one weekend day, and into the evening.

Job Types: Part-time, Temporary

Contract length: 10 weeks

Pay: £10.00-£12.21 per hour

Expected hours: 12 – 16 per week

Benefits:

• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking

Ability to commute/relocate:

• Bristol BS34: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Please confirm if you have any pre-booked holidays during the next three months.

Work Location: In person