Credit Controller

5 days ago

Dartford Kent DA NW United Kingdom Artic Building Services Full time £32,000 - £64,000 per year

Credit Controller  - (DIRECT applications ONLY - No agency at this time)

Location: Dartford

Reporting to: Management Accountant

Department: Finance

Contract Type: Permanent / Full-time

Role Overview:

The role requires a proactive and experienced Credit Controller to manage the credit and collections process within a dynamic facilities management environment. This role is critical in maintaining healthy cash flow and ensuring timely payments from a diverse client base, including government bodies and large corporate clients. The ideal candidate will have strong communication skills, a firm but diplomatic approach and a deep understanding of public sector and B2B credit management.

Key Responsibilities:

Credit Management & Collections

  • Monitor and manage the company's accounts receivable ledger.
  • Chase outstanding payments via phone, email and written correspondence.
  • Build and maintain strong relationships with key client contacts to ensure prompt payment and resolve disputes.

Client Relationship Management

  • Act as the primary point of contact for credit-related queries from clients.
  • Understand client contract terms and billing cycles to ensure accurate invoicing and timely collections.
  • Liaise with internal departments (e.g. operations, contract management) to resolve billing issues.

Reporting & Analysis

  • Prepare regular aged debt reports and cash collection forecasts.
  • Highlight high-risk accounts and recommend appropriate action.
  • Support month-end reporting and assist with audit requirements.

Process Improvement & Compliance

  • Ensure compliance with company credit policies and procedures.
  • Recommend improvements to credit control processes and systems.
  • Maintain accurate records of all communications and actions taken.

Qualifications & Experience:

  • Proven experience in credit control, ideally within facilities management or a service-based industry.
  • Experience dealing with government contracts and large corporate clients.
  • Strong understanding of invoicing, payment terms, and dispute resolution.
  • Proficiency in financial systems (e.g. SAP, Oracle or similar ERP) and Microsoft Excel.

Skills & Attributes:

  • Excellent communication and negotiation skills.
  • Strong attention to detail and analytical thinking.
  • Ability to work independently and manage multiple priorities.
  • Professional, confident and resilient approach to collections.

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