Professional Services Manager

3 days ago


Telford, Telford and Wrekin, United Kingdom YourCode - Award Winning IT & Digital Consultancy Full time

Professional Services Manager – EdTech

UK-based / Remote with occasional travel


Up to £65,000 + Benefits

Are you a commercially-minded leader with a passion for technology-driven education? We're supporting a fast-growing global EdTech organisation in hiring a Professional Services Manager to scale and optimise their service delivery across international markets — with a particular focus on growth in the US Higher Education sector.

This is a fantastic opportunity to take ownership of the full professional services lifecycle, from onboarding and implementation through to training, consulting and adoption. You'll play a key role in ensuring customers achieve measurable value while driving revenue through an ever-evolving suite of services.

What you'll be doing

Leading and developing a high-performing globally distributed services team

Designing scalable delivery frameworks, playbooks and best practices

Overseeing service delivery across implementations, integrations, data migrations and consulting

Supporting sales with scoping, proposals and value articulation

Partnering cross-functionally to create outcome-focused service offerings

Improving customer adoption, retention and overall success metrics

Driving operational excellence with strong KPIs and feedback loops

What we're looking for

Experience in a Professional Services leadership role within SaaS or EdTech

Strong commercial acumen — able to monetise and scale services

Understanding of Higher Education procurement and delivery environments

Excellent stakeholder management across regions and functions

Familiarity with delivery methodologies (Agile/Waterfall/Prince2) and project tooling

Both strategic and hands-on — comfortable building and executing

Why apply?

Influence global expansion and service strategy

Join a mission-driven organisation improving student outcomes

Build scalable foundations and make a visible impact

Competitive salary up to £65,000 + package + growth potential

If you thrive in a growing environment where you can shape the future of service delivery, we'd love to speak with you.

Professional Services Manager – EdTech


UK-based / Remote with occasional travel


Up to £65,000 + Benefits


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