Professional Services Manager
3 days ago
Professional Services Manager – EdTech
UK-based / Remote with occasional travel
Up to £65,000 + Benefits
Are you a commercially-minded leader with a passion for technology-driven education? We're supporting a fast-growing global EdTech organisation in hiring a Professional Services Manager to scale and optimise their service delivery across international markets — with a particular focus on growth in the US Higher Education sector.
This is a fantastic opportunity to take ownership of the full professional services lifecycle, from onboarding and implementation through to training, consulting and adoption. You'll play a key role in ensuring customers achieve measurable value while driving revenue through an ever-evolving suite of services.
What you'll be doing
Leading and developing a high-performing globally distributed services team
Designing scalable delivery frameworks, playbooks and best practices
Overseeing service delivery across implementations, integrations, data migrations and consulting
Supporting sales with scoping, proposals and value articulation
Partnering cross-functionally to create outcome-focused service offerings
Improving customer adoption, retention and overall success metrics
Driving operational excellence with strong KPIs and feedback loops
What we're looking for
Experience in a Professional Services leadership role within SaaS or EdTech
Strong commercial acumen — able to monetise and scale services
Understanding of Higher Education procurement and delivery environments
Excellent stakeholder management across regions and functions
Familiarity with delivery methodologies (Agile/Waterfall/Prince2) and project tooling
Both strategic and hands-on — comfortable building and executing
Why apply?
Influence global expansion and service strategy
Join a mission-driven organisation improving student outcomes
Build scalable foundations and make a visible impact
Competitive salary up to £65,000 + package + growth potential
If you thrive in a growing environment where you can shape the future of service delivery, we'd love to speak with you.
Professional Services Manager – EdTech
UK-based / Remote with occasional travel
Up to £65,000 + Benefits
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