Head Housekeeper

Job description

Head Housekeeper

The Head Housekeeper manages all operational elements of the housekeeping department and the housekeeping team, with oversight of Maintenance Assistants.

The Discovery Inn hotel, an independent hotel in Leeds City Centre, boasting 94 rooms, is looking for a strong leader with excellent communication and administrative skills to champion our well-established Housekeeping department. You would need to be a quick thinker, happy to muck in and work with all departments.

The candidate should have at least 2 years hotel Housekeeping Supervisory experience. Duty Management experience would be an advantage.

Job Title: Head Housekeeper

Responsible to: Operations Manager

Hours of Work: 40 hours per week. 5 days out of 7, focussed on day shifts.

Experience: Minimum of two years' experience within a busy hotel environment

Job Summary:

• To supervise and manage the teams across Housekeeping and Maintenance departments.
• To act as a role model, demonstrating and promoting the standards expected by the hotel and creating an energy and enthusiasm for the service.
• To liaise with and assist the Reception and Operations managers as and when required.
• To provide support within each department as required.
• Maintain set standards of performance in line with the hotel operation.
• The role would suit candidates with experience in limited-service hotels.
• Responsibility for the management of Health and Safety across the hotel.

Head Housekeeper duties and responsibilities:

Oversee the day-to-day operations of the Housekeeping department

• Complete monthly stocktakes
• Management of all departmental administrative duties and liaise with suppliers to ensure inventory levels are maintained.
• Complete hotel walk-rounds to ensure the safety and security of the team, guests and the property
• As a member of the Management team, attend various meetings and training to continually develop your own skills and participate in Duty Management shifts.
• Ensure the cleanliness and presentation of all the breakfast offering and breakfast room as it sits in the area on the ground floor.
• To manager customer feedback in a polite and helpful manner and ensure all feedback is communicated effectively across the hotel and improvements implemented as a result of comments.
• Ensure that the operational and administration standards are being upheld by regular monitoring of all hotel facilities.
• To have excellent product knowledge and be aware of current and pending changes.
• Assume responsibility whilst on duty for any emergency situations.

Standard Duties:

• To supply the highest level of customer care and service whether in the public eye or in the back of house areas.
• To have good IT skills and be a very good communicator with excellent customer service experience.

· Manage and assist with cleaning of rooms by vacuuming, polishing, providing linen services, dusting, clean to a high standard and perform other duties as required.

• To understand how the Health and Safety Policy affects each department and accept personal responsibility for your own health and safety as well as that of your colleagues and hotel guests.
• Manage recruitment of new team members in line with business needs.
• Provide training, support, and assistance to your team and new starters.
• To be fully aware of the accident reporting system, maintenance fault reporting procedure and fire evacuation procedures.
• Provide a nurturing environment for your team and support the family-oriented culture of the hotel to maintain a low labour turnover and positive team management.

Job Types: Full-time, Part-time, Permanent

Pay: £26,000.00-£30,000.00 per year

Expected hours: No less than 40 per week

Benefits:

• Company pension
• Employee discount
• Limited-service hotel with high levels of autonomy
• Work-life balance

Schedule:

• Working 5 days out of 7, including weekend and bank holiday cover
• Day shift

Application question(s):

• Do you have at least two years' supervisory experience in a hotel housekeeping department?
• Do you have the right to work in the UK?

Work Location: In person

Job Types: Full-time, Permanent

Pay: £26,000.00-£30,000.00 per year

Benefits:

• Company pension
• Employee discount

Experience:

• Supervising experience: 1 year (required)
• Hotel experience: 1 year (required)
• Administrative experience: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person