Junior Technical Support Engineer

1 week ago

Shepshed Leicestershire LE GX, United Kingdom Campbell Scientific Full time £50,000 - £100,000 per year


Technical Support Engineer – Client Services

Location: UK (with travel within Europe)

Type: Full-Time / Entry-Level

About the Role

Are you passionate about technology, problem-solving, and helping others? Campbell Scientific is looking for a Technical Support Engineer to join our Client Services team. This entry-level role offers hands-on experience with cutting-edge instrumentation and software, while giving you the chance to develop skills in programming, system configuration, testing, and customer training.

As part of our team, you'll play a key role in supporting our customers, ensuring their systems run smoothly, and helping them get the most out of our products.

What You'll Do

  • Provide technical support via phone, web, and email for Campbell Scientific products and systems.

  • Troubleshoot communications methods and protocols including Ethernet, serial, satellite, radio, and cellular.

  • Configure and set up company software products, helping customers and colleagues learn to do the same.

  • Write, test, and support datalogger programs using CR Basic for various analog and digital sensors.

  • Train customers on product and system operation.

  • Support system testing, documentation, and quality control.

  • Keep up-to-date with the latest company products and services.

  • Travel within the UK, Europe, and internationally as required.

  • Take on new skills and responsibilities as the role evolves.

What We're Looking For

Essential Skills & Qualities

  • Strong technical aptitude, particularly with instrumentation and communication/networking protocols.

  • Excellent customer focus and interpersonal skills, able to build professional relationships.

  • Clear, confident communicator, able to explain complex concepts to non-technical audiences.

  • Positive, can-do attitude and a creative approach to problem-solving.

  • Team player, collaborative and supportive of shared goals.

  • Full, clean UK driving license and willingness to travel.

  • Right to work in the UK/EU.

Desirable Skills

  • Additional experience with networking, instrumentation, or programming beyond essentials.

Core Values

We live by our ARCTIC values: Accountability, Respect, Client-Centricity, Teamwork, Innovation, and Continuous Improvement. We celebrate creativity, learning from challenges, and working together to achieve outstanding results.

Why Join Campbell Scientific?

  • Work with innovative technology in a supportive and collaborative environment.

  • Develop your technical, programming, and customer service skills.

  • Opportunity for career growth within Client Services and beyond.

  • Be part of a company that values learning, creativity, and making a real impact for clients.


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