Operations Manager

Job Title:
Operations Manager

Company:
Almond Family Pubs

Contract Type:
Permanent, Full-time (across 7 days)

Reporting to:
The Directors

About Almond Family Pubs

Almond Family Pubs is a proudly independent, family run business with a heritage of hospitality excellence. With a superb selection of 5 stunning pubs all located in and around the Stockport area, Almond Family Pubs is a special place to work. 100% family owned, we are a close-knit team of people who are passionate about working in great pubs and delivering incredible guest experiences. We're well known for our delicious carveries, tasty pub classics, and great beers and wines.

The Role

We are looking for a dynamic and hands on experienced
Operations Manager
to lead and support our pubs across
Stockport
. Reporting directly to the Directors, you'll play a key role in upholding our core values, ensuring operational excellence, and driving both financial and team performance.

Key Responsibilities

• Champion and uphold Almond Family Pubs' Core Values in all aspects of operations
• Ensure smooth and efficient execution across all pub operations
• Regularly visit all pubs with a visible, hands-on leadership style
• Collaborate with the People Manager to lead, coach, and develop high-performing teams
• Work closely with the Directors on a variety of ad hoc initiatives, including support for new site openings
• Identify learning and development opportunities and deliver engaging training sessions in partnership with the People Team
• Create and execute tailored sales strategies for each site through business, community, and creative initiatives
• Monitor and deliver against key performance indicators including NPS, labour cost control, and profitability
• Actively manage and respond to guest feedback to ensure continuous improvement
• Provide in-depth reporting and analysis on pub performance, covering financial, operational, and people metrics
• Partner with the Operations Chef to maintain strong alignment between front and back of house, ensuring shared goals and smooth daily operations

About You

We're looking for a leader who is both strategic and operational, with a love for hospitality and a sharp eye for detail. You need a commercial edge and an eye for maximising every profit opportunity. Experience managing high volume bars, with a strong focus on operational flow, efficiency, and a deep-rooted passion for the craft of bartending.

Skills & Experience

• Proven experience in a multisite operational management role within hospitality; premium casual dining or pub experience would be a bonus
• Demonstrate strong execution skills with the ability to turn plans into action
• Strong leadership skills with the ability to inspire, coach, and build effective teams
• Financially astute with the ability to interpret and act on P&L, labour cost, and other key performance data
• Excellent interpersonal and communication skills
• Highly organised, hands-on, and adaptable to changing priorities
• Passionate about people development, guest experience, and community engagement

Join us and we can offer you benefits such as

• Achievable bonus scheme
• Flexible hours with a healthy life/work balance
• Refer a friend scheme
• 50% off food for you and 3 others in any Almond Family Pub
• Excellent training, development, and progression opportunities
• Free food and drinks whilst on shift
• A fun, supportive, and inclusive work environment with a real family feel
• Regular team events and incentives

Our values

People First

One Big Happy Family

Prioritising Today's Guests

Sustainability, Innovative & Future Proof

Excellence

Warm & Welcome

We endeavour to be a company that is inclusive to all people, from all backgrounds and we welcome applications from everyone, irrespective of your age, gender, identity, race, sexual orientation, ethnicity. We believe this creates an environment where everyone, from any background, can thrive and be happy at work.