Client Relationship

Client Relationship & Business Development Manager

Company: Chiltern Distribution Ltd

Reporting to: General Manager

Department: Commercial

Location: Whittlesey, Peterborough

Overview

This is a brand-new and exciting opportunity to join Chiltern Distribution Ltd in a hybrid commercial role, combining both business development and client relationship management.

We are looking for a self-motivated, methodical, and commercially minded individual who thrives on building relationships, identifying opportunities, and delivering measurable results.

The successful candidate will play a key role in developing new business opportunities while maintaining and growing relationships with existing customers. This role is central to our continued growth, helping to ensure Chiltern remains one of the UK's most trusted names in temperature-controlled logistics.

Purpose of the Role

To drive profitable growth through both new business acquisition and strategic account development, while ensuring Chiltern continues to provide exceptional service and value to its customers.

The role requires someone who can work independently, manage their own pipeline, and collaborate effectively with the wider operations and finance teams.

You'll be expected to stay up to date with industry standards, compliance requirements, and market trends, ensuring Chiltern remains competitive, compliant, and forward-thinking.

Key Responsibilities

Business Development

Identify and pursue new opportunities across temperature-controlled, ambient, and pharmaceutical sectors.

Build and manage a strong sales pipeline through research, networking, and referrals.

Prepare quotations, tenders, and proposals aligned with Chiltern's services and values.

Negotiate contracts and pricing to secure profitable, long-term business.

Support the onboarding process for new clients, ensuring a smooth and professional transition.

Client Relationship Management

Act as the main point of contact for key customers, ensuring effective communication and proactive account management.

Conduct regular performance reviews and analyse KPI data to drive improvement.

Identify opportunities for growth and service enhancement within existing accounts.

Work closely with operations and finance teams to ensure service levels and profitability are maintained.

Represent Chiltern at client meetings, site visits, and industry events.

Commercial Awareness & Development

Maintain up-to-date knowledge of logistics industry standards, regulatory changes, and best practice.

Monitor competitor activity and market trends to inform strategy and identify new opportunities.

Contribute to internal process improvements and share feedback to help shape Chiltern's future growth.

Skills & Attributes

Self-motivated and results-driven with a positive attitude.

Strong relationship builder with excellent communication skills.

Organised and methodical, able to manage multiple priorities effectively.

Commercially astute with a good understanding of margin management.

Confident presenting to clients and negotiating at senior level.

Minimum 5 years' experience in logistics, transport, or temperature-controlled distribution.

Knowledge of temperature-controlled logistics or FMCG distribution preferred.

Able to work independently while being a strong team player.

Full UK driving licence is essential, this role involves regular client visits and occasional overnight travel.

Progression

This is a key commercial role reporting to the General Manager, with clear opportunity to progress into a Head of Commercial or Commercial Manager position as the business continues to grow.

Performance will be reviewed quarterly, with a formal annual appraisal conducted by the General Manager and the Financial Controller.

Summary

This is a unique opportunity to shape a new position within a fast-growing logistics company. It offers genuine autonomy, variety, and the chance to make a lasting impact on Chiltern's commercial growth.

Win new work through trust, and keep it through service.

Job Types: Full-time, Permanent

Pay: £45,000.00-£60,000.00 per year

Benefits:

• Company car
• Company pension
• Free parking
• On-site parking
• Private medical insurance
• Work from home

Work Location: Hybrid remote in Peterborough PE7 2PB