Sales Operations Manager

About The National College

At The National College, we empower the education workforce to transform children's lives. Our all-in-one platform helps schools, trusts, and nurseries stay compliant, raise standards, and reduce staff workload — all through intuitive, powerful software.

If educators need it, we build it.

We've created a unique platform that combines the world's largest CPD and policy library with custom-built tools — developed in collaboration with thousands of schools and over 1,000 education experts.

The Role

We're looking for a highly organised and detail-oriented SaaS Revenue Operations Manager to lead our deal processing and contract renewal management.

In this role, you will be responsible leading our Sales Operations team and ensuring timely, accurate billing in a high-growth SaaS environment, using Certinia (formerly FinancialForce) as the primary platform and HubSpot as the CRM. You will work closely with the Sales, Customer Success and Finance teams to ensure deals are processed efficiently and that renewals are executed without disruption to customer experience or revenue continuity.

Job Responsibilities

Deal Desk & Commercial Governance

• Serve as the primary point of contact for deal structure, pricing approvals, and contract compliance
• Partner with Sales Leadership and Finance to create commercial guardrails and ensure deals align with revenue recognition and margin policies
• Drive sales enablement on quoting, discounting, and contract processes
• Support strategic bids and complex deal proposals with scenario modelling and margin analysis

Sales Operations & Revenue Enablement

• Manage forecasting, pipeline hygiene, and performance analytics across global sales teams
• Partner with GTM leaders to improve data accuracy, CRM adoption, and reporting using Certinia
• Build dashboards and insights that drive data-led decisions on growth, retention, and expansion
• Support annual planning, quota setting, and territory design

Billing & Renewals Operations

• Oversee order processing, invoicing, and renewal execution within Certinia (FinancialForce) and Hubspot
• Resolve billing discrepancies in collaboration with sales, customer success, and finance teams
• Collaborate with Customer Success to ensure renewals are tracked, forecasted, and executed on time
• Identify automation opportunities across quote-to-cash workflows and renewal management
• Ensure compliance with SaaS billing models (subscription, usage-based, and hybrid)

Process Optimisation & Cross-Functional Collaboration

• Help drive continuous improvement initiatives across commercial and sales focused systems and processes
• Partner with Finance and Sales to design scalable Go-To-Market processes and improve cashflow predictability
• Train and mentor Sales and Operations teams on tools, workflows, and best practices

Team Leadership & Development

• Lead and develop a team of three Sales Administrators, providing coaching, feedback, and clear objectives
• Foster a culture of accountability, collaboration, and continuous improvement across the Sales Operations function
• Support team members in developing expertise in deal desk, analytics, and system automation

Job Requirements

Required:

• 5+ years in Sales Operations, Revenue Operations, or Deal Desk roles within a B2B SaaS environment
• Experience with HubSpot (or similar) and CRM-based reporting
• Demonstrated success in building or optimising sales and revenue processes across multiple teams

Preferred:

• Experience with CPQ systems (e.g., Salesforce CPQ, HubSpot Quotes)
• Experience with Certinia (FinancialForce)
• Proven track record building relationship across the business and working cross-functionally

Skills and Competencies

• Strong commercial acumen and understanding of SaaS metrics (ARR, churn, NRR, etc.)
• Excellent stakeholder management skills and ability to communicate with senior leaders
• Strong analytical skills
• Process-oriented mindset with the ability to translate strategic goals into operational execution
• High attention to detail, proactive problem-solving, and ability to thrive in a fast-paced environment

Job Benefits

At The National College, we're passionate about helping organisations grow and thrive through knowledge and connection. You'll be part of a company that values people, encourages personal development, and celebrates success. You'll work with people who value collaboration, innovation, and high standards.

You'll also be able to benefit from:

• Life Assurance
• Enhanced Maternity, Paternity, Shared Parental and Adoption Pay
• 24/7 Online GP
• Mental Health & Wellbeing support
• Charity Day
• 25 Days Holiday, Rising to 30 days
• Professional Study Support
• Plus more