Reception Manager

1 week ago

London ECV LL, United Kingdom Engel & Jang (Rexangel Limited) Full time £30,000 - £40,000 per year

Join the team of an amazing restaurant, bar & events space, Engel & Jang, situated in the Mezzanine of the iconic Royal Exchange.

We are looking for an experienced and dynamic Reception & Reservations Manager to lead our front-of-house and reservations operations. The ideal candidate will be a professional, highly organized, and approachable individual with excellent communication skills and a passion for delivering exceptional guest experiences. You will be responsible for managing the reception coordinating bookings, and ensuring smooth operations across all guest touchpoints.

Key Responsibilities:

  • Oversee daily reception and reservations operations, ensuring a seamless and high-quality guest experience.
  • Lead, train, and manage reception and reservations staff to maintain efficiency, professionalism, and teamwork.
  • Manage all bookings, enquiries, and guest communications across multiple channels.
  • Coordinate with other departments to ensure smooth service and event execution.
  • Monitor occupancy, availability, and reservation systems, implementing improvements where needed.
  • Handle guest feedback and complaints professionally and promptly.
  • Ensure compliance with health, safety, and data protection policies.
  • Prepare reports on reservations, guest flow, and operational performance.

Requirements:

  • Previous experience in a supervisory or managerial role in reception, reservations, or front-of-house.
  • Excellent leadership, organizational, and communication skills.
  • Professional and approachable, with strong customer service orientation.
  • Ability to manage multiple tasks in a fast-paced environment with attention to detail.
  • Proficiency with reservation and front desk systems.
  • Availability to work flexible hours, including evenings and weekends.

What we can offer:

  • Opportunities for career growth – internal training and succession plans for rapid promotion.
  • Salary to be discussed at the interview.
  • Monday to Saturday schedule.
  • 28 to 30 days holiday per year (increasing with years of service).
  • Meal on duty.
  • Reward programs and long service awards.
  • A fun, vibrant, and dynamic work environment.

INDFOH

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