Lab Manager

OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world's critical infrastructure and securing our way of life.

The Position

We are seeking a dynamic and technically driven Lab Manager to join our London-based Executive Briefing Center (EBC) team.

This role will manage OPSWAT's Experience Lab — an immersive environment designed to showcase our technology portfolio to customers, partners, and industry leaders.

The successful candidate will combine strong technical aptitude with customer-centric presentation skills to ensure the Experience Lab delivers best-in-class demonstrations of OPSWAT's cybersecurity capabilities. You will play a key role in enabling an exceptional visitor experience that highlights OPSWAT's vision, innovation, and leadership in critical infrastructure protection.

Key Responsibilities

• Manage and maintain the OPSWAT Experience Lab, ensuring all systems, environments, and demonstrations operate smoothly and reflect current product releases.
• Support customer and executive demonstrations, collaborating with senior members of the Sales Engineering and Marketing teams to deliver compelling sessions.
• Develop, update, and enhance lab use cases to align with new product capabilities, solution messaging, and cybersecurity trends.
• Coordinate closely with the Executive Briefing Center operations team to ensure the seamless planning and execution of customer visits, executive engagements, and partner events.
• Create and maintain comprehensive documentation of lab configurations, demonstration procedures, and operational standards.
• Contribute to internal enablement sessions, ensuring regional teams are informed and equipped to deliver consistent messaging.
• Proactively identify opportunities to enhance the Experience Lab's impact through new demonstrations, automation, or visual storytelling.

Desired Skills and Experience

• Bachelor's degree in Computer Science, Information Technology, or a related technical discipline (or equivalent practical experience).
• 0–2 years of experience in technical sales, systems engineering, lab management, or technical marketing within the cybersecurity or IT infrastructure domain.
• Strong understanding of networking, operating systems (Windows and Linux), and virtualization or cloud technologies (AWS, Azure, GCP).
• Strong troubleshooting skills with the ability to configure, maintain, and optimize demo environments.
• Excellent communication and interpersonal skills, with confidence presenting technical topics to diverse audiences.
• Highly organized, detail-oriented, and proactive — capable of working independently while collaborating effectively with global teams.
• Must be located in or near London and eligible to work in the United Kingdom.

Preferred Qualifications

• Familiarity with cybersecurity concepts including malware prevention, network security, and OT/ICS security.
• Experience with Docker, Kubernetes, or scripting languages such as PowerShell, Bash, or Python.
• Background in executive briefing centers, demo lab environments, or customer experience operations.
• Exposure to cloud or hybrid infrastructure and network integration technologies.
• A passion for translating complex technical capabilities into engaging customer experiences.

Why Join OPSWAT

• Work with cutting-edge cybersecurity technologies protecting the world's most critical assets.
• Gain hands-on technical experience while developing business and customer-facing acumen.
• Collaborate with global teams in a fast-paced, innovative environment.
• Be part of a flagship OPSWAT showcase in the heart of London's Executive Briefing Center.

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.