IT Operations and Security Manager

About Us:

One-third of the UK's working-age population struggles to access affordable credit — and at Amplifi Capital, we're committed to changing that. Our mission is to improve the nation's financial health by putting customers at the heart of everything we do. Through our state-of-the-art FinTech ecosystem, we enable ethical lending via credit unions, making fair and accessible credit a reality for everyone in the UK.

Amplifi Capital Limited (ACL) is proud to be one of the top five lenders in the UK's near-prime unsecured personal loans market. Our customer-first approach and innovative solutions have driven remarkable growth — increasing new customer volumes fivefold in just two years. And we're only getting started. Our two flagship lending products, My Community Finance and Reevo, are designed to meet diverse customer needs while promoting financial inclusion.

As the leading name in the UK credit union market, with the two largest credit unions on our platform, we're setting new standards for ethical lending. But our ambition goes further: we aim to become the biggest player in the UK personal loan market for the near-prime segment. By staying customer-centric and leveraging cutting-edge technology, Amplifi Capital is redefining what responsible lending looks like — standing out from competitors and leading the way in financial empowerment.

The Role:

The IT Operations and Security Manager ensures the stability, security, and efficiency of our corporate IT environment. You will lead IT operations across infrastructure, service delivery (Levels 1–3), and onboarding of new technologies.

You will own key processes such as Incident, Request, and Escalation management, driving service excellence through accurate reporting and continuous improvement. This role also oversees methodologies, technical training, and operational procedures to maintain high performance.

Security is central to this position. You will maintain information security policies, lead the security council, manage audit responses, and drive the creation of our Security Operations Centre (SOC), embedding cybersecurity best practices throughout operations.

As an IT ambassador, you will collaborate across departments, champion IT services in projects, and build strong relationships with internal teams and external partners. You will also manage service reviews, infrastructure improvements, compliance, and budgeting to ensure our IT environment remains secure and aligned with business needs.

Responsibilities:

• Maintain high-performing IT Operation functions, including but not limited to corporate infrastructure, level 1 – 3 IT Services, and onboarding of new services into an operationalised environment.
• Owns Incident, Request, and Escalation processes of IT Operations, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required.
• Monitor, control, and lead IT Operations; ensuring systems, methodologies, technical training, and operational procedures are in place.
• Own and maintain infosec policy and associated entries in the compliance risk register.
• Lead security council, ensuring key projects are moved forward in agreed time frames
• Lead external security audit responses, preparing information on posture to support credit unions, insurers and regulators
• Lead internal audit responses related to IT and security
• Drive creation and ongoing operation of SOC function
• Champion IT service and operations in wider team projects and develop a strong understanding of projects impacting IT Operations.
• Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments.

• Drive internal and third-party service review meetings covering performance, cost optimisation, service improvements, quality and processes.

• Continually improve the corporate infrastructure environment by contributing to system designs and configurations, using feedback obtained from business units.

• Reporting and metrics, defining and delivering KPIs (e.g., ticket resolution times, satisfaction, security reporting to board)
• Work with the wider technical teams, management, and business units to evolve standards for hardware, software, and security in the corporate infrastructure environment.
• Develop and maintain good working relationships with key stakeholders, internal users and external partners/suppliers.
• Ensure hardware and software estate is fully catalogued and licensed.
• Embed cyber security practices into operational and project workflows.
• Manage IT budgeting and financial forecasting alongside Finance team. Conduct audits on licensing and assets to ensure asset registers are aligned.
• Occasional travel to other office locations required.

Technical Skills

Strong knowledge of:

• Microsoft 365, Entra ID, Intune, Defender
• Cloud platforms: AWS and Azure
• Windows and macOS operating systems
• JAMF Solutions (Pro and Connect)
• Networking: switches, routers, firewalls, WAPs
• Service management tools (e.g., JIRA)
• IT Asset Management
• DevOps/CI/CD pipelines
• Automation (PowerShell or similar)
• Cisco Meraki (desirable)
• AV collaboration systems (Microsoft Teams Rooms, Logitech)

Experience

• Minimum 3 years in IT Service Management.
• Proven leadership of technology support teams.
• Vendor and third-party service management.
• Extensive end-user support (hardware/software).

Frameworks

• Strong ITIL knowledge and practical application.
• Knowledge of Scrum and Agile Methodologies
• Familiarity with compliance frameworks (ISO 27001, GDPR).

Soft Skills

• Adaptability under pressure and shifting priorities.
• Analytical and problem-solving ability.
• Excellent communication: explain technical issues clearly to non-technical audiences.
• Customer-focused mindset.
• Flexibility for shift and out-of-hours work.
• Ability to mentor junior staff.

• Competitive salary
• 25 days annual leave
• Pension
• Death in Service Provision
• Private health insurance
• Subsidised Childcare
• Subsidised Gym Membership
• Hybrid working (2 days from home)

Commitment:

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note that all offers of employment are conditional on us obtaining satisfactory pre-employment checks, including a DBS check, a credit check and employment references.