Director, External Workforce

We're modernising how we engage contingent talent and SOW suppliers. You will lead the strategic and operational transformation of a our Vendor Management System (VMS) and build a resilient External Workforce Operations function that is compliant, data-driven, and loved by hiring managers.

Key Responsibilities

1) VMS Implementation (multi-year transformation)

• Lead the end-to-end transformation of our External Workforce Vendor Management System (VMS): discovery, design, build, testing, cutover, and hypercare.
• Stand up programme governance (RAID, stage gates, steering), resource planning, budget control, and vendor management.
• Oversee global data migration and ensure business continuity for all active externals
• Partner with Engineering team to orchestrate integrations across Workday HCM, Finance ERP, SSO/IDM, background checks, ticketing, and invoice systems; design reconciliation and error-handling.
• Lead change & comms: stakeholder mapping, training, knowledge base, and self-serve enablement.

2) Ongoing Management (Business-as-Usual)

• Build and lead an External Workforce Operations team (Tier 0/1/2) with clear RACI across People, Procurement, Finance, Legal, Compliance, and Engineering.
• Define and continually improve processes for requisition → onboarding → time/expense → invoicing → offboarding, with robust controls and audit trails.
• Establish KPIs and reporting for BAU performance, financials, and compliance; partner with wider People Data & Insights team to deliver dashboards (e.g., Snowflake/Power BI).
• Ensure policy alignment (e.g., tenure caps, re-engagement, rate-card adherence) and operational resilience (ITIL-aligned incident/problem/change).

3) Contingent Staffing & SOW Governance

• Govern the Managed Service Provider (MSP) SLAs/OLAs, QBRs, supplier tiering, and continuous improvement; manage change orders and service credits.
• Drive process harmonisation and a manager self-serve model with clear guardrails.
• Oversee end-to-end SOW lifecycle: intake, milestones, deliverables acceptance, rate structures, and outcome-based payments.
• Ensure robust onboarding, vetting, monitoring, and offboarding for all contingent and SOW workers.

Requirements

• Experience of an enterprise VMS implementation across multiple geographies.
• Deep experience governing an MSP including supplier performance, rate strategy, and change control.
• Strong integration literacy across Workday/ERP/IDM/Finance/AP; data migration and reconciliation know-how.
• Solid grasp of regulatory and compliance: UK IR35, AWR, co-employment risk, US 1099/W-2 concepts, GDPR, SOX.
• Proven programme leadership: multi-workstream delivery, RAID mastery, budget ownership, C-suite engagement.
• Track record building BAU run functions (Tiered support, playbooks, SLAs, continuous improvement).
• Clear communicator who can translate policy into simple, scalable manager experiences.

Nice-to-have

• Workday certifications or exposure to Workday modules.
• SAP Fieldglass experience
• Lean/Six Sigma for process optimisation; ITIL for service operations.
• Experience in highly regulated, global environments (financial services, pharma, tech).
• Familiarity with Power BI/Snowflake and cost analytics for contingent labour.

Key competencies

• Strategic + hands-on: can set the roadmap and still dive into test defects or rate-card disputes.
• Commercial acumen: vendor contracts, service credits, benchmarking, and negotiations.
• Risk mindset: designs pragmatic controls that enable speed with safety.
• Change leadership: builds coalitions across People, Procurement, Finance, Legal, IT; excellent storytelling and training design.
• Data-driven: defines KPIs, explains variances, and acts on insights.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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