Customer Service Advisor Apprenticeship

Porsche Centre Portsmouth are seeking a dedicated individual to join as a Service Advisor Apprentice. This Apprenticeship provides a unique opportunity to immerse yourself in the dynamic world of customer service and vehicle maintenance coordination within the automotive industry. You will work under the mentorship of experienced service advisors, gaining practical experience and developing essential skills that will empower you to deliver exceptional service to our customers.

Key Responsibilities:

• Greet customers warmly and professionally, ensuring a positive service experience from the outset.
• Assist customers in scheduling service appointments and provide information on available services.
• Serve as a liaison between customers and service technicians, effectively communicating vehicle concerns and service needs.
• Keep customers informed about service progress, including any additional repairs or maintenance identified during inspections.
• Manage customer complaints and concerns effectively, striving for satisfactory resolutions.
• Coordinate with the parts department to ensure timely availability of necessary components for service appointments.
• Learn to interpret vehicle maintenance schedules and service manuals to provide accurate recommendations.
• Utilize computerized systems for service orders, invoicing, and maintaining accurate customer records.
• Maintain a clean and organised service reception area to create a welcoming atmosphere for customers.
• Participate in training sessions to enhance customer service skills, product knowledge, and industry awareness.

Qualification Details:

Duration: 15 months, culminating in a Level 2 Customer Service Practitioner qualification. 12 months + 12 weeks EPA (End Point Assessment)

Working Schedule:

Approximately 20% of your time will be dedicated to 'off-the-job' training, including both online and in-person sessions at the Calex UK Training Academy in Slough.

Monday to Friday, 8:30 am to 5:30 pm, 40 hours a week (hours may vary based on dealer needs).

Salary:

Our employers determine the level of pay our learners receive. All employers are required to pay, at least, The National Apprenticeship Wage.

Entry requirements and qualifications:

• Must be aged 16 or older.
• GCSE (or equivalent) grade A*-C or 9-4 in Maths and English. Predicted grades are accepted, provided the final results meet the required standards.
• Strong communication and interpersonal skills.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently as well as part of a team.
• Strong interest in the service and maintenance of petrol, diesel, hybrid, and electric vehicles.
• Willingness to learn from experienced technicians.
• Basic computer skills for documentation and communication.
• A valid driver's license and a clean driving record are preferred.

Your Development and Future Prospects:

As an apprentice, you'll be employed through our Dealer Network and engage in week-long block training at the Calex UK Training Academy in Slough. This training includes regular coaching from experienced mentors and virtual classroom sessions, serving as a stepping stone to a rewarding career with numerous opportunities within our expanding Dealer Network.

Calex are the official partner to Porsche for their UK Apprenticeship recruitment and are also their training provider.

Recruitment Process:

Your application will be reviewed based on the entry and qualification requirements.

Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process.

If you meet the criteria, you will receive further information via email. If you do not hear from us within five working days, please consider your application unsuccessful.

Barriers to learning can be caused by many different difficulties including learning, physical, social, emotional, and mental health, as well as language and communication difficulties. Calex UK is an inclusive and supportive provider, with a dedicated team that will provide advice and guidance to all learners and to assess any reasonable adjustments required. Calex UK is committed to actively promoting equality of opportunity to ensure that all learners reach their full learning potential and achieve success during their learning journey. If you require any adjustments to access the application process or to discuss this in more detail, please contact us.

For assistance with your application or any questions, please email:

Job Type: Apprenticeship

Pay: £7.55 per hour

Work Location: In person