Front of House Services Manager

Front of House Services Manager

Hours: 37.5 Per Week

Salary: £31,107 Per Annum

Are you passionate about creating welcoming spaces and delivering exceptional service?

St Luke's Hospice is seeking a dynamic Front of House Services Manager to lead our Reception, Catering, Night Support, and Domestic teams.

This is a pivotal role ensuring that every visitor, patient, and colleague experiences a safe, clean, and compassionate environment aligned with our values of Compassion, Respect, Integrity, and Professionalism.

What you'll do:

Lead and motivate teams across Reception, Catering, Night Support, and Cleaning services.

Ensure smooth day-to-day operations and high standards of customer care.

Oversee catering provision, maintaining quality and compliance with food hygiene regulations.

Manage rotas, budgets, and resources effectively.

Drive infection control and health & safety compliance.

Recruit, train, and develop staff and volunteers.

Act as the key point of contact for Front of House queries and feedback.

What we're looking for:

Strong leadership and team management experience.

Knowledge of hospitality operations and customer service principles.

Understanding of health & safety, food hygiene, and infection prevention.

Excellent organisational and communication skills.

Ability to work flexibly and respond to operational challenges.

NVQ Level 3 or equivalent in Hospitality, Customer Service, or Team Leading (desirable).

We're an equal opportunities employer

We welcome applications from all backgrounds and are committed to building a diverse and inclusive workplace where everyone can thrive. We assess candidates based on skills, experience, and qualifications — not background or personal circumstances. As part of the Disability Confident scheme, we guarantee an interview to all disabled applicants who meet the essential criteria. Having a criminal record won't necessarily bar you from employment; decisions are made based on role requirements and individual circumstances.

Unfortunately St Luke's Hospice Plymouth aren't able to sponsor individuals to work in the United Kingdom.

Closing Date: Monday 22 December 2025
1st Interview Date: Wednesday 7 January 2026
2nd Interview Date: To Be Arranged

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Why work for St Luke's?

Hello and thank you for checking out our current vacancy.

It's worth setting up a job alert or simply checking back in regularly because - as St Luke's continues to meet the demand of caring for more families - we're always evolving and new opportunities spring up, both clinical and non-clinical. One of them could be just what you're looking for

We value all our people - not only our specialist doctors, nurses and social workers, but also our colleagues more behind the scenes, from our maintenance and catering staff to our fundraisers, administrators, educators and IT team. And that's just to name a few It takes a vast variety of skills, experience and knowledge to keep our vital service running smoothly.

As an Employer of Choice, we offer our staff a wide range of benefits and rewards. Not only generous annual leave and pension schemes, but a fantastic health scheme to help towards the cost of eye tests, dental care and physiotherapy. In addition, this gives you access a GP, and counselling and practical information helplines, 24/7.

While working with our hospice is hugely rewarding, knowing you're helping us make such an important difference, we recognise it's work that can be challenging emotionally. That's why, when you join us, we'll be here to support you all the way.

Don't miss out on the opportunity to join our friendly, award-winning team – learn more about working life at St Luke's on our dedicated jobs page.

Benefits

Documents