Customer Success Agent

Calling all innovators – find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Customer Success Agent - Banking Operations What does a successful Customer Success Agent do?
At Fiserv, our Customer Success Agents are the driving force behind delivering exceptional client experiences. With our core values of trust, innovation, excellence, and integrity, you'll be the first point of contact for our credit card holders, ensuring their satisfaction and loyalty. As a part of our dynamic call centre team, you'll play a crucial role in aligning with our mission to provide superior value through leading technology and targeted innovation

What you will do:

• Multi client environment which handle high volumes of inbound calls with a focus on providing outstanding customer service.

• Take ownership of customer inquiries by identifying their needs through effective questioning and listening skills and manage them to correct areas if required 

• Process debit card payments, money transfers, and balance transfers with accuracy and consistency which also includes Authorisations, Lost& Stolen calls 

• Utilize our in-house systems to provide the best customer service experience.

• Build and maintain key relationships with merchants and credit card holders.

What you will need to have:

• Strong verbal and written communication skills

• Excellent problem-solving abilities

• Ability to work efficiently in a fast-paced call centre environment

• High level of attention to detail

• Proficiency with computer systems and basic software applications

What would be great to have:

• Prior experience in a customer service or call centre role

• Knowledge of the financial services industry

• Ability to handle challenging customer interactions with professionalism

• Understanding of payment processing systems

• Bilingual abilities

Perks at work:
We're #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one. Maintain a healthy work-life balance with paid holidays, including Unlimited Recharge & Refuel for qualifying associates, and free counselling through our EAP. Plan for your future with competitive salaries, and our Employee Stock Purchase Plan. Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards. Prioritize your health with a variety of medical, dental, life, and insurance options and a range of well-being resources through our Fuel Your Life program. Advance your career with training, development, certification, and internal mobility opportunities. Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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