Air and Ocean Import Agent

1 week ago


Basildon, Essex, United Kingdom Headford Group Ltd Full time £25,000 - £33,000 per year

Based in Basildon, Monay – Friday 9-5 (hybrid option upon completion of training)

Salary range £25k-33k subject on experience

2 years' experience in a similar role.

Start ASAP for training ahead of staff member leaving us to go travelling.

. Customer & Sales Support

  • Respond to customer
    SeaFreight
    inquiries regarding rates, transit times, and service options (air, road, and multimodal). Sea Import experience essential, export advantageous.
  • Prepare and issue accurate freight quotations based on carrier tariffs, internal guidelines, and profit margins.
  • Follow up on quotations to convert leads into bookings.
  • Assist the sales team with pricing, presentations, and customer-related documentation.

2. Coordination Between Departments

  • Liaise with operations, sales, and customs teams to ensure proper handling of customer shipments.
  • Work closely with carriers, agents, and service providers to gather rates and service details.
  • Support the onboarding of new customers by coordinating with internal stakeholders.

3. Commercial Administration

  • Maintain updated pricing files, carrier contracts, and rate sheets.
  • Record sales activities, customer communications, and quotation outcomes in the CRM system.
  • Track and report on commercial performance metrics (hit rates, volumes, new business, etc.).

5. Customer Relationship Management

  • Support account management by handling routine customer queries.
  • Ensure customer satisfaction through prompt response and proactive communication.
  • Escalate customer issues to the commercial manager when necessary.

Required Skills & Qualifications

  • Experience in freight forwarding, logistics, or supply chain (typically 1–3 years).
  • Strong understanding of international shipping (air, sea, road), Incoterms, and basic freight pricing.
  • Excellent communication and negotiation skills.
  • Strong organisational abilities and attention to detail.
  • Proficiency with MS Office (Excel, Outlook) and CRM systems. Cargo Wise experience advantageous
  • Ability to work under pressure and manage multiple priorities.


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