Performance Officer

1 week ago


Oldbury, Sandwell, United Kingdom WMJobs Full time £25,000 - £35,000 per year

Sandwell Metropolitan Borough Council,

We are looking for a Performance Officer to join the Customer Service team. The role sits within the Customer Contact Centre and also works closely with our Performance Analyst, One Stop Shop and Customer Feedback Team. You will play a vital role assisting the Performance Analyst with the resource scheduling, forecasting and planning as well as the production of performance reports to support delivery of front-line services.

Key Requirements:

  • 12 months experience working in a contact centre environment
  • 12months experience working in a customer service environment dealing with complaints
  • Experience in data collection and analysis
  • Excellent problem-solving skills
  • Proficient ICT skills e.g. Microsoft Officer and a good knowledge of contact centre technology
  • High degree of accuracy and attention to detail
  • Be able to work well under pressure and effectively manager workload
  • Excellent communication skills
  • 3 GCSE's at minimum Grade C, including English Language or equivalent.

Interviews will take place on Wednesday 26th November 2025
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on or via e-mail to:

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit

Click here to find out more about our One Team Framework: Values and Behaviours

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