Customer Service Representative

2 weeks ago

Sheffield S HD, United Kingdom Hepworth Clay Full time £18,000 - £22,000 per year

About Canova Clay Limited

At Canova Clay Limited, trading as Hepworth Clay, we believe in building foundations that endure. For over a century, our vitrified clay products have helped shape vital infrastructure – from sewer systems to urban drainage – supporting healthier communities and more resilient cities. Our passion for precision and quality drives us to create solutions that stand the test of time.

Every day, we work with pride, delivering infrastructure that protects groundwater, manages wastewater, and ensures future generations inherit a safer, cleaner environment. We don't just make pipes; we engineer reliability into the systems that life depends on.

Where heritage meets innovation, we build the future. This is what we stand for. How about you?

At Hepworth Clay, we're fired to perfection – just like our products – and we're looking for passionate individuals to join us in shaping a stronger, more sustainable world.

We are seeking a dedicated Customer Service Representative on a part time basis to be responsible for interacting with customers to address inquiries, resolve issues, and provide information about products and services. This role focuses on maintaining customer satisfaction and ensuring a positive experience with the company.

Requirements of the Customer Service Representative role are:

Minimum:

  • Previous experience in a customer service role
  • Experience with CMR/SAP or other customer service platforms
  • Excellent communication and active listening skills
  • Strong problem solving skills
  • Ability to work independently as well as part of a team

Responsibilities of the Customer Service Representative role include:

  • Respond to customer inquiries via phone, email, or potentially in person in a professional, courteous, and timely manner.
  • Listen attentively to customer concerns, providing accurate and helpful information to resolve issues.
  • Handle customer complaints and escalate complex issues to supervisors or other departments as needed.
  • Assist customers in placing orders, making changes to existing orders, or cancelling orders as necessary.
  • Ensure the accuracy of customer information, order details, and delivery requirements.
  • Maintain a comprehensive understanding of company products, services, and policies to provide accurate assistance.
  • Keep updated on product updates, promotions, and special offers to inform customers appropriately.
  • Provide troubleshooting assistance for product-related issues when applicable.
  • Identify and resolve customer issues by investigating complaints, analysing the cause, and providing effective solutions.
  • Collect customer feedback through surveys or follow-up calls to gauge satisfaction and identify areas for improvement.
  • Provide feedback to the management team on recurring customer issues or potential improvements to products and services.
  • Accurately log customer interactions, including details of inquiries, complaints, and actions taken.
  • Maintain and update customer records, ensuring they are kept confidential and in compliance with data protection regulations.

Job Types: Part-time, Permanent

Expected hours: 20 per week

Benefits:

  • Company pension
  • Cycle to work scheme
  • Health & wellbeing programme
  • Life insurance
  • On-site parking
  • Referral programme
  • Work from home

Ability to commute/relocate:

  • Sheffield S36 4HD: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • What are your salary expectations?
  • What is your current notice period?

Experience:

  • Customer Service Representative: 2 years (required)

Work Location: Hybrid remote in Sheffield S36 4HD

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