Service Manager

2 weeks ago

Gateshead, Gateshead, United Kingdom CK Group Full time £40,000 - £60,000 per year

CK Group are currently recruiting for a Service Manager, on behalf of a medical diagnostic company.

Location:
This role will be based at their site in Gateshead and is a permanent role with Mon-Fri daytime working hours.

Salary:
Competitive (depending on experience)

The Role:
The successful candidate will lead and develop a skilled team of service engineers, working closely with the Technical Support Team to ensure all customer issues are resolved efficiently and within key performance targets.

This is primarily a site-based role, with travel for emergency cover and support estimated to be less than 25%. International travel will be required more than UK travel.

Responsibilities:

  • Plan, coordinate, and schedule all preventive maintenance and repair visits
  • Act as a forward-facing point of contact for customers and distributors
  • Provide direct and remote service support within the UK and internationally
  • Ensure emergency breakdown response within 24 hours (Mon–Fri)
  • Lead, train, and develop the service team to meet performance goals

Your Background:

  • Minimum 2 years' experience as a Service Manager or Team Leader in a technical service environment
  • Proven track record managing and developing customer-facing service teams
  • Strong understanding of electronics, mechanics, and software (qualification or relevant experience required)
  • Medial diagnostics experience would be advantageous

Apply:

It is essential all applicants hold entitlement to work in the UK. Please quote job reference in all correspondence.

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