Financial Support Administrator

About the team:

The Financial Support Team are here to support our customers whenever they are experiencing financial difficulties. We focus on delivering good, tailored outcomes for customers who are struggling with their mortgage payments. We have a passion for doing the right thing for customers and ensuring that we fulfil all of our obligations.

What you will be doing?:

In this role, you will provide a high level of administrative support to the Financial Support team. Ensuring that the daily activities within the Financial Support department are processed and administered correctly and in line with agreed SLAs.

In this supportive team, you will be empowered to drive your development, whilst having the opportunity to work with a variety of stakeholders within the department.

Your responsibilities will include…

• Dealing with and distribution of incoming and outgoing post and emails
• Working and dispatching letters on behalf of all Consultants within the department.
• Preparing invoices for approval.
• Debiting accounts with fees and charges.
• Preparing letters to Housing Associations and Solicitors regarding rent/service charge arrears.
• Making and responding to telephone calls to/from solicitors, Asset managers and Housing Associations, providing a polite, professional and accurate response
• Identifying requests/queries ensuring they are appropriately dealt with by other departments and referring them as appropriate.

What's in it for you?:

We offer a base salary dependent on experience of between £ 23,000 - £ 24,000 and a competitive benefits package including:

• Enhanced family-focused benefits
• Annual bonus opportunity
• Life assurance and medical cash plan

Please use this link to see the fantastic benefits available at OSB: OSB Careers

About us:

OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment

Do you have the skills?:

We are looking for talented individuals who have the experience and knowledge set out below:

• Previous administration experience is essential.
• Advanced skills in respect of organisation, prioritising and time management are essential.
• Intermediate skills in respect of Microsoft Word and Excel.

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

Next steps:

If this sounds like you, please apply now For internal applications please visit the internal careers page to apply.

Still on the fence? Hear from our team or explore our process: OSB Careers

Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive any individual reasonable support required. We want to bring out the best in you

Diversity, Equity & Inclusion

Not sure if you meet the spec? Let us decide.

Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don't feel like you need to check every box to apply for a role internally.

We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.