Market & Competitive Intelligence Manager, CRM

2 days ago

London, Greater London, United Kingdom monday Full time £60,000 - £120,000 per year

About monday CRM

monday CRM is the next-generation revenue platform built on monday Work OS, connecting marketing, sales, and delivery into one unified customer journey.

Our mission is to deliver a connected, enterprise-grade CRM suite that's powerful enough for complex organisations, yet simple enough for every team to actually use and love. In just three years, we've crossed $100M ARR, and we're aiming much, much higher.

About The Role

We operate in one of the most competitive SaaS markets, where innovation moves quickly and customer expectations evolve daily.

We're looking for someone hungry to win - smart, commercial, and deeply curious about how companies succeed and fail in our space. As AI transforms the CRM category, this role will define how monday CRM differentiates, enabling our teams to compete smarter and win more.

What you'll be doing

  • Decode the market: Track competitors, products, and messaging to identify emerging opportunities and threats
  • Turn insight into strategy: Transform intelligence into clear, actionable recommendations that sharpen monday's differentiation
  • Equip the field to win: Build and maintain battle cards, competitor briefings, and win/loss programs that keep teams informed and confident
  • Support key deals: Provide sharp, data-backed insight that strengthens positioning and influences deal outcomes
  • Build the intelligence engine: Create scalable processes and tools that turn competitive knowledge into a daily advantage across monday CRM
Requirements
  • 5–8+ years in competitive intelligence, market insights, or GTM strategy within B2B SaaS (CRM, or enterprise software preferred)
  • Smart, driven, and commercially minded: you want to win, not just analyse
  • Analytical thinker who turns complexity into clarity and action
  • Deep understanding of SaaS GTM motions across marketing, sales, and product
  • Passion for technology and AI, with curiosity for how innovation reshapes buyer behaviour and competition
  • Proven experience building and scaling intelligence programs (battle cards, win/loss analysis, competitor briefings)
  • Excellent communicator with strong stakeholder influence and executive presence. Impact-focused professional with a low-ego approach
  • Thrives in high-growth, fast-moving environments where pace and precision matter
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