Customer Quality Engineer

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Title:

Customer Quality Engineer

Reporting To:

Manager, Quality Engineering

Work Schedule:

Onsite – Tewkesbury, GBR

Moog Commercial Aircraft Group in Tewkesbury is seeking a confident and customer-focused Customer Quality Engineer (CQE) to join our Quality Assurance team. This is a high-impact, customer-facing role ideal for someone who thrives on collaboration, problem-solving, and driving quality excellence in a complex aerospace environment.

As a CQE, you will be the voice of the customer within Moog, ensuring satisfaction through compliance with quality requirements and timely resolution of issues. You'll lead investigations, host audits, and influence cross-functional teams to continuously improve product integrity and performance.

Key Responsibilities

• Act as the primary quality liaison for assigned customer accounts
• Facilitate customer returns, ensuring timely processing and thorough failure investigations
• Perform contract reviews and interpret customer flowdown requirements, negotiating exceptions where necessary
• Host customer audits and manage corrective actions to closure
• Support on-site customer account reviews and process change approvals
• Lead investigations into potential product integrity risks
• Manage and drive corrective actions independently across programmes and customers
• Contribute to the development of quality engineering tools and resources

Qualifications and Experience

• Strong background in Quality Assurance, ideally within aerospace
• Experience in a customer-facing role in a manufacturing or assembly environment
• Familiarity with AS9100 standards; lead auditor certification is advantageous
• Working knowledge of zero-defect principles, APQP/PPAP, and quality improvement tools (e.g., 8D, RCCA, DMAIC, Ishikawa)
• Project management experience is beneficial
• Excellent communication, influencing, and collaboration skills across time zones and functions
• Ability to manage multiple priorities and maintain composure under pressure

What We Offer

• Flexible benefits package and development opportunities to support career progression
• 33 days annual leave (including bank holidays)
• Private medical insurance, mental health support and financial advice
• Generous life assurance and company pension contribution (from 6%)
• Employee share options, free onsite parking, EV charging and gym facilities

Join Our Talent Pipeline

This posting is designed to build a pipeline of talented individuals for future growth and exciting opportunities at Moog in the coming year. If you're interested in being part of our innovative team, apply today and stay connected for what's ahead

We review applications on an ongoing basis, and the job posting will be closed once a suitable candidate is selected. We recommend all interested individuals to apply as soon as possible.

You Matter at Moog – Our Mission and Vision

At Moog, we prioritize diversity, equity, and inclusion. We aim to create a culture where everyone is valued, respected, and given equal opportunities. We strive to empower employees to bring their authentic selves to work, celebrating our differences to foster a welcoming environment for all.

Note for Recruitment Agencies: We manage vacancies internally, preferring direct hiring and referrals for efficiency. When needed, we engage agencies from our Preferred Supplier List (PSL). Speculative CVs from agencies not on our PSL will not be considered, and no introduction fee will apply.