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Care Coordinator
2 weeks ago
About Us
Better at Home Care UK is a high-quality, person-centred home care and supported living provider, delivering compassionate, consistent and professional support across Buckinghamshire, Hertfordshire and surrounding areas.
We are now seeking a Care Coordinator to join our growing team in Chesham — someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to make a real impact in the lives of the people we support.
About the Role
As our Care Coordinator, you'll play a vital role in ensuring the smooth day-to-day running of our care services. You'll be responsible for scheduling, communication with staff and clients, and ensuring compliance and quality across our packages of care.
This is a busy, rewarding position ideal for someone with strong organisational skills and a genuine passion for care.
Key Responsibilities
- Create and manage staff rotas and ensure care visits are covered efficiently and safely
- Maintain accurate client and staff records within Access PeoplePlanner (training provided if needed)
- Support with care plan writing, risk assessments and review documentation
- Carry out spot checks and quality monitoring visits when required
- Liaise daily with carers, clients, families and professionals to ensure continuity of care
- Assist with payroll preparation and timesheet reconciliation
- Monitor compliance including training, DBS, and supervisions
- Participate in the on-call rota (shared across the coordination team)
Type of Person We're Looking For
We're looking for someone who truly lives our values and brings energy, empathy, and teamwork to everything they do.
- You believe in working together — supporting colleagues, carers, and families to achieve the best outcomes.
- You're passionate about making a difference — taking pride in delivering high-quality, person-centred care that changes lives.
- You naturally put people first — treating every client and staff member with respect, understanding and compassion.
- You're proactive, organised and calm under pressure, with a problem-solving attitude.
- You communicate clearly, act with integrity, and can be relied upon to follow through on commitments.
Essential Skills & Experience
- Previous experience in home care coordination or administration
- Excellent communication and organisational skills
- Confident IT user; experience with care management systems such as Access PeoplePlanner is desirable but not essential
- Understanding of CQC compliance and care planning
- Ability to multitask and work under pressure with empathy and professionalism
Desirable
- NVQ Level 3 in Health & Social Care (or working towards)
- Knowledge of payroll processes or timesheet reconciliations
- Experience in Access PeoplePlanner
What We Offer
- Competitive salary and performance progression
- Friendly and supportive team culture
- Ongoing professional development and training
- Opportunities to grow within an expanding company
- Paid on-call allowance and mileage where applicable
Job Types: Full-time, Part-time, Permanent
Pay: £24,000.00-£26,354.96 per year
Expected hours: No less than 24 per week
Benefits:
- Employee discount
- Referral programme
- Store discount
Experience:
- Care Management software ( Preferably People Planner): 1 year (required)
- Care Coordinator: 1 year (required)
Licence/Certification:
- Driving Licence (Full UK) (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
