Senior Quality Assurance Manager

 PHMG works with more than 36,000 clients across the globe – and we're committed to delivering the very best service to every single one. This dedication to has led to the rapid expansion of our client care teams, as we continue to expand our impact, we are seeking a dedicated and detail-oriented individual to join our team as a Senior Quality Assurance Manager.

As a Senior Quality Assurance Manager, you will assist in the management of the quality assurance team providing coaching, leadership and guidance, whilst also overseeing the development and delivery of a robust internal audit function that delivers value and best practice to the internal governance of the business.

The Quality Assurance Team play a crucial role within the Client Services department. You will be responsible for reviewing all engagement with our client base, reporting effectively on processes, analysing the data and trends to ensure that quality standards are consistently met across projects and departments and identifying and implementing relevant process improvements.

Salary: £35,000 base (£45,000 OTE)

Location: Old Trafford, Manchester

Hours: 11am – 8pm (Monday – Thursday), 11am – 6pm (Friday)

What You'll Be Doing

Managing the performance of the quality assurance team and providing feedback and coaching as neededCollaborating with the Head of QA to develop and refine quality assurance strategies and objectivesMonitoring the global inbox and actioning accordinglyResponsible for tracking and analysing data and trends to inform strategic decision-makingMaximising the efficiency of the CRM software via verification, testing and reporting both before and after the software is installed, updated and/or upgradedEstablishing measurable targets for each department and giving the support needed for these targets to be achievedGenerate and deliver feedback and coaching to individuals and management via written, verbal communication and reportingIdentify and implement process improvement opportunities

What You'll Need

Proven experience in data analysis with a view towards quality assuranceProven experience in a managerial role and/or a proven track record of success within a senior Client Services roleStrong leadership skills with the ability to develop and motivate teamsPossess excellent organisation, time and project management skills to deliver on time against competing prioritiesExcellent communication and interpersonal skills, extending to C-levelProficient in Excel with a comprehensive understanding of its functions and featuresBe a critical thinker with sound judgement skills and have the ability to identify potential risks and propose mitigating strategies

The PH Perks You'll Get In Return

Competitive salary and rewardsCareer development and progression directly linked to your performanceFree gym membership at PureGym from your first monthAll expenses paid company events in sought after venuesBirthday time off to celebrateOn-site barber and beauticianExciting social scene and lively atmosphereCreative, spacious offices with breakout areas and barFundraising initiatives for our registered charity – the PHMG FoundationCycle to work schemeSmart pension scheme

About PHMG

Established in 1998, PHMG has grown from a renowned Manchester-based business to the world's leading audio branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track – strengthening their business identity in the most memorable, emotive way

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