Senior Quality Assurance Analyst

Join to apply for the Senior Quality Assurance Analyst role at Clyde & Co. Location: Manchester. Role: Senior Quality Assurance Analyst. Contract: Full time, 12‑month FTC. The Role The purpose of this role is to complete independent and consistent file reviews to ensure fee earners adhere to Clyde & Co Performance standards, delivering service excellence for our clients in compliance with Service Level Agreements. As a senior member of the Quality Assurance team, you will report on departmental performance, provide feedback, identify improvement areas, and help develop a culture of continuous improvement. Key Responsibilities Complete client file reviews to monitor adherence to SLAs and internal performance standards using the internal audit database or client‑specific documents. Produce audit performance reports for the QA Manager, cascade findings to relevant Client Account Partners, and identify hotspot areas for improvement. Work with Partners to deliver constructive feedback to fee earners through one‑to‑one meetings or group sessions. Track completion of remedial actions, ensuring they are effective and implemented timely. Engage in team project work to deliver continuous improvement to the UK Insurance Practice, including recommending improvements and designing training. Collaborate with Risk Teams to review new and proposed Service Level Agreements within QAT and communicate changes to stakeholders. Work with the IT team to enhance system efficiency for data extraction and audit report production. Assist HR in implementing actions for files breaching client SLAs. Support the Business Development team by providing quality audit data for pitch documents. Prepare files for Client audits, delivering timely feedback to the Client Account Partner before the audit. Manage ad‑hoc audit requests from QA Managers efficiently, recording them in the QA database. Maintain effective relationships with all business levels. Identify your training needs and development areas and discuss them with your QA Manager. Essential Skills And Experience Excellent knowledge of insurance litigation processes. Experience in an insurance claims‑related environment (insurer‑based or legal services). Proficiency with MS Office. Proven audit and technical skills and/or understanding of audit processes. Ability to manage multiple projects simultaneously. Strong consulting, influencing and communication skills (oral and written). Good interpersonal skills with confidence to engage staff at all levels. Experience working effectively across teams and functions. Self‑motivated, enthusiastic, confident networker. Collaborative, diplomatic, relationship‑driven. Detail‑oriented, problem‑solving, proactive, resilient. Organised with a pragmatic approach. Time‑management and workload prioritisation skills. Business Services Competencies Technical Excellence People and Team Client/Stakeholder Relationships Service Delivery and Commercial Awareness Personal Effectiveness The Firm When you work at Clyde & Co, you join a team of 500 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people across nearly 70 offices worldwide. Our values guide our decisions and strengthen our delivery to clients and the firm. We are committed to operating responsibly, progressing toward a diverse and inclusive workforce and minimizing environmental impact, with ambitious emissions reduction targets. Equal Opportunities Clyde & Co is proud to be an equal‑opportunities employer. We welcome applications from suitably qualified individuals, regardless of background or identity. Privacy Please read our privacy notice to understand how we use your personal information and your rights. #J-18808-Ljbffr