Office Operations Coordinator

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

(Please note that is an in-person role and is required to be in the office 5 days a week)

As Office Operations Coordinator - Facilities & Workplace, you will play a key role in maintaining the operational rhythm of our London hub. You'll be responsible for the daily upkeep, setup, safety, and support functions that allow our people and space to operate at their best.

This role blends hands-on support with a growing level of ownership and independent judgment — proactively addressing issues, keeping systems running, and flagging risks before they escalate.

You'll work closely with the Office Operations Senior Manager & Senior Coordinator to collaborate with vendors, building teams, and office staff to ensure London Canary Wharf remains a high-functioning, safe, and well-cared-for space.

YOU ARE GOOD AT

• Taking initiative and following through on tasks reliably and independently
• Spotting issues early and taking proactive steps to address them
• Staying organized, especially when managing multiple ongoing responsibilities
• Communicating clearly and respectfully with colleagues, vendors, and building teams
• Maintaining high standards of cleanliness, consistency, and readiness across spaces
• Contributing positively to a collaborative, service-first team culture

CORE RESPONSIBILITIES

Facilities Support

• Conduct regular walkthroughs to check for maintenance or space issues.
• Address or escalate problems related to cleanliness, lighting, temperature, signage, or safety.
• Coordinate minor fixes or adjustments in collaboration with building management or vendors.
• Consult with front of house to ensure spaces are prepared and furniture is setup in flexible workspaces in advance of key meetings.

Supplies & Pantry Management

• Monitor and restock kitchen and pantry areas with beverages, snacks, and other supplies.
• Maintain inventory of office pantry and supplies essentials (e.g. stationery).
• Ensure shared equipment is functional and ready for daily use.

Mailroom & Deliveries

• Receive, log, and distribute inbound mail and packages.
• Coordinate outbound courier pickups and prepare items for shipment.
• Keep mailroom areas organized and easy to navigate.

Access & Workspace Readiness

• Support the distribution and deactivation of employee and contractor access badges.
• Prepare desks and supplies for new joiners as part of onboarding.
• Ensure shared spaces are tidy, well-equipped, and ready for use.

Safety, Security & Risk

• Help keep our office running safely and smoothly by supporting everyday readiness activities (first-aid supply checks, ensuring fire exits and walkways are clear, keeping safety signage visible etc.).
• Contribute to our emergency and continuity plans by keeping information up to date and helping coordinate simple preparedness activities.
• Act as an extra set of eyes to make sure the space remains welcoming, functional, and secure for everyone.

What You'll Bring

• 4+ years of experience in office coordination, facilities, hospitality, or a similar setting
• Comfort with moderate physical tasks (e.g., lifting supplies daily, moving tables and chairs frequently, walking the office)
• Confidence managing day-to-day routines and solving problems as they arise
• A sense of ownership and commitment to doing things well
• Ability to work independently while contributing to a team
• Proficiency with tools like Microsoft Outlook, Excel, and Slack

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

BCG is an E - Verify Employer. Click here for more information on E-Verify.