Night Customer Service Assistant/Supervisor

2 weeks ago


Kingston upon Hull HU DT, United Kingdom Admiral Slots Full time £23,040 - £28,400 per year

Night Customer Service Assistant / Supervisor

Hours: 30 hours per week

Hourly Rate: £12.24 per hour (Customer Service Assistant)

Enhanced Rate: £12.74 per hour (when carrying out Supervisory duties)

Additional: £1.50 per hour for any hours worked between 11pm and 6am

Shift Pattern: Night Shift (21:30pm-08:00am) every Friday, Saturday and Sunday. Full flexibility required for this.

Hit the jackpot with an exciting new career at Admiral

Would you like to join Admiral, the UK's market leader in adult gaming entertainment?

We're part of the Novomatic Group, a global powerhouse in gaming and leisure, operating hundreds of venues nationwide, from adult gaming centres and Kwik Tan salons to family entertainment sites across the UK.

The Role

As a Customer Service Assistant / Supervisor, you'll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you'll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.

Key responsibilities include:

  • Welcoming and engaging customers, ensuring a great experience every visit
  • Promoting offers, events, and new games
  • Handling cash and providing change accurately
  • Serving refreshments and keeping the venue clean and welcoming
  • Supporting with opening/closing procedures and supervising the team when needed
  • Upholding our Challenge 25 policy and ensuring compliance with gambling legislation

About You

You'll need to be 18+ and passionate about delivering great customer service. We're looking for confident, reliable, and friendly people who take pride in their work and enjoy engaging with customers.

Flexibility is key, as our venues operate seven days a week.

What's in it for you?

Bonus opportunities and recognition for going the extra mile

Pay Above National Living Wage, regardless of age

Fast-track career progression and supervisor development

Annual shoe allowance and overtime available

Enhanced maternity and paternity packages

Life assurance – 3x annual salary

Employee Assistance Programme (24hr confidential helpline)

Employee development and training programmes

HAPI App discounts – retail, travel, cinema and more

Discounts on tanning, lotions and gym memberships

Refer-a-friend scheme with generous rewards

Job security within a growing, stable business

Next Steps

If shortlisted, one of our Recruiters or Hiring Managers will contact you to discuss the role, answer any questions, and outline the next steps.

To find out how we handle your data, please view our Recruitment Data Privacy Notice on our company website.

OPS1CSA

Job Types: Permanent, Full-time

Pay: £12.24-£14.24 per hour

Expected hours: No less than 30 per week

Benefits:

  • Company pension
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Health & wellbeing programme
  • Life insurance
  • Referral programme
  • Store discount

Ability to commute/relocate:

  • Kingston upon Hull HU3 6DT: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Are you the age of 18 or over, due to licensing laws?
  • If successful, we do require a DBS check, would you be comfortable with this?
  • Are you fully flexible to work Night Shift 21:30pm-08:00am, Friday, Saturday and Sunday?

Experience:

  • Customer service: 1 year (preferred)

Work Location: In person



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