Supervisor

About THE ROLE
Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base.
As the world of retail evolves, we, as a business, believe that for all other parts of the chain to
work, our stores must set the tone of what our two brands are all about.
Irrespective of where our consumers eventually make a purchase, our stores are always a window
to our great brands. As a result, our locations are paramount, first-class experience must be a
given and our in-store standards should never be questionable.
To deliver this, we strive to hire the individuals who live and breathe the values of our business,
who are obsessed with delivering great service to our customers and who truly believe that to
remain relevant in today's world, we must be nimble and adapt to change and evolution.
The Supervisor plays a key role in achieving these standards, they lead by example, embrace our
entrepreneurial spirit and inspire their teams through their passion and belief in our brands.
Responsibilities include:

• Ensure the efficient running of the shop floor, in order to achieve the highest levels of
customer service, sales and profit.

• Support the management team managing all personnel, product & merchandising
functions, business processes and results for the store.

• Participate in weekly management meetings and other staff meetings.

• Clearly communicate with staff about all marketing and sales promotions.

• Driving shop floor sales and exceeding store targets through motivating the team to
achieve these goals, whilst offering our customers an exemplary store journey.

• Consistently foster a positive store experience by treating all customers and
colleagues in a fair and consistent manner.

• Support the team in delivering the business strategy, and ensuring everyone has
received consistent training on product knowledge and store maintenance.

• Achieve company standards/goals for personal sales results: sales v budgets, sales
per hour and units per transaction.

• Perform manager-on-duty functions, manage store opening/closing functions and the
sales floor.

• Focus staff on the importance of quality relationships with internal and external
customers.

• Ensure staff accountability of building a repeat customer base by providing all
customers with unparalleled spirited service.

• Ensure "door to floor" best practices with visual merchandising directives for sales
floor and back room are being executed; continually review these to ensure they are
consistent.

• Work with the management team to build a talent pool for key positions, including
possible successors.

About YOU

• You connect to consumers and have a previous track record of supervisory or
specialist roles within a premium or luxury brand.

• You'll have previous people management experience and act with purpose to
resolve conflict and unproductive disagreements.

• You'll be an effective communicator with the ability to cultivate belonging

• You collaborate to win and recognize and celebrate the contributions and
achievements of others.

• You are courageous in giving feedback that promotes positive behavioral change.

• You adapt fast and work with pace.

• You are energetic and inspire trust showing a clear presence on the shop floor.

• You'll approach all issues with a 'can do' approach and make informed decisions
to find in-store solutions.

About WHAT WE OFFER
At PVH, we understand that the success of our organization is directly related to our
hardworking and dedicated associates who contribute their time and talents to help make our
Company the success it is. That is why we are committed to providing a competitive and
comprehensive benefits program that offers protection, peace of mind and flexibility designed to
support our associates – both at home and at work.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to
fostering an inclusive and diverse community of associates with a strong sense of belonging.
We believe we are bettered by all forms of diversity, and take pride in working with top talent
from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will
be considered without regard to age, ethnicity, ability, gender, gender expression, gender
identity, nationality, race, religion or sexual orientation