Estate Operations Manager
2 weeks ago
Our confidential client is seeking an experienced and highly organised Estate Operations Manager to oversee the seamless running of a distinguished private household and estate in West Sussex. This senior position requires an accomplished professional who can manage day-to-day operations, lead a multi-disciplinary team, and ensure the highest standards of service, presentation, and discretion across all aspects of the property. The successful candidate will work closely with the principals to deliver a smooth, efficient, and harmonious household environment.
Key Responsibilities
Estate & Household Management
- Oversee and coordinate all household and estate staff, including housekeepers, chefs, maintenance, and gardening teams.
- Plan, schedule, and supervise maintenance, repairs, and improvement projects for the residence and grounds.
- Manage relationships with contractors, suppliers, and external service providers.
- Oversee household purchasing, stock control, and inventory management.
- Maintain exceptional standards of cleanliness, presentation, and comfort throughout the property.
- Coordinate household schedules, events, and family or guest functions.
- Provide personal assistance to the principals as required, including travel and logistics.
- Maintain and update the House Manual and operating procedures.
- Manage household budgets, expenditure, and reporting.
- Support accounting and payroll processes, including invoice management and timesheets.
- Ensure accurate record-keeping and compliance documentation.
- Lead, motivate, and support a professional household team.
- Oversee recruitment, onboarding, and compliance (DBS, right-to-work, contracts).
- Liaise with HR consultants on health and safety, policies, and employee welfare.
- Coordinate staff training, performance reviews, and development.
- Manage staff rotas, holidays, and uniform standards.
- Ensure full compliance with health, safety, hygiene, and food safety regulations.
- Conduct and maintain risk assessments and emergency procedures.
- Ensure contractors meet safety and documentation standards.
- Promote a safe and hygienic working environment.
- Assist with and oversee special events and functions as required.
- Attend regular staff meetings and training.
- Undertake any additional tasks reasonably requested by the client.
- Minimum of 5 years' management experience in a private estate, luxury residence, or five-star hospitality environment.
- Strong leadership, communication, and organisational skills.
- Proven experience managing budgets, procurement, and maintenance operations.
- Excellent knowledge of property management systems and service standards.
- Proficient in Microsoft Office; familiarity with smart home systems (Crestron, Lutron, KNX) desirable.
- Demonstrated discretion, professionalism, and integrity.
- Full, clean driver's licence required.
Estate Operations Manager - West Sussex
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