Customer Involvement Officer SLHD

1 week ago

Doncaster, Doncaster, United Kingdom St Leger Homes of Doncaster Full time £31,022 - £33,000 per year

Salary

Grade 4 (£31,022 - £33,699)

Contractual hours

37

Basis

Full time

Region

Doncaster

Job category/type

Housing

Date posted

02/12/2025

Job reference

REQ21723

Grade/Salary: Grade 4 (£31,022 - £33,699 per year)

Hours/Type: Full time 37 hours per week, permanent

Location: Civic Office, Doncaster – with opportunities for agile working to meet the needs of the business.

Closing Date: 08 December 2025

Interview date: 15 December 2025

Do you have a passion for empowering tenants to get involved and supporting them to have their say in how we develop and deliver our services? Are you as good at listening as you are at talking? Can you focus on the things that matter to our tenants to deliver great outcomes and influence others to do the same?

There's never been a more exciting time to come on board- St Leger Homes has just earned the Tpas Exemplar Accreditation, shining as a beacon of best practice with embedded throughout the organisation.

What we are looking for:

As a Customer Involvement Officer, you will work in the Engagement and Communications Team to:

  • Be a friendly face and a voice for our communities to help our tenants have their say on our services.
  • Support the delivery of the Tenant Voice Strategy to meet the new Social Housing Regulation Bill requirements.
  • Help build resilience within communities through training, empowerment and capacity building, enhancing the skills within communities, run groups, obtain funding and build confident communities.
  • Engage with tenants through diverse and innovative methods on housing services and policies which affect them, ensuring feedback is collated and used to enhance service delivery.
  • Provide opportunities for customers to be involved in service delivery at various levels in line with the company's Tenant Voice Model.

  • Have excellent communication skills and to be able to facilitate meetings/ focus groups with tenants.

  • Working collaboratively across teams to support the development and implementation of surveys and consultations, encouraging tenant participation of a more diverse and representative range of tenants.

  • Have a genuine commitment to customer care, be self-motivated and well organised, able to work on your own initiative and as part of a team, with the ability to work flexibly and outside of normal office hours as required, such as evening residents' meetings.

What is in for you?

We are focused on being an employer of choice, where people thrive and your voice is truly heard.

You will enjoy competitive pay, and a wide range of benefits, including:

  • Generous annual leave entitlement starting at 29 days a year plus bank holidays and increasing with length of service to
  • Enrolment to the Local Government Pension Scheme, contributing 16% to your pension (The average UK employer contribution is 4.5%)
  • Support your career by offering a wide variety of formal training courses with a combination of in-house and externally provided courses.
  • A flexible approach to your work life balance. We know people give their best when they can give 100% to the job.
  • Maternity, Paternity and Adoption leave with enhanced pay (subject to eligibility)
  • Access to paid for private healthcare with the opportunity to upgrade

If you are the kind of person that wants to do a great job and make a difference to our customers and colleagues, we think you will love it here.

If you would like to discuss this opportunity further, please contact Asim Munir on for an informal and confidential discussion.

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