Repairs and Voids Manager

6 days ago

York, York City, United Kingdom City of York Council Full time £40,000 - £70,000 per year

Are you ready to lead a multi-disciplinary team and shape the future of housing repairs and voids services in this great city? We're looking for a dynamic and strategic
Repairs and Voids Manager
to join our Building Services Management Team.

About The Role
This is a crucial role that sits at the heart of the Building Services Team and demands a capable and ambitious person who is capable of leading cultural change and driving high performance.

As the Repairs and Voids Manager, you will be responsible for delivering a responsive, customer-focused repairs and voids service that meets the needs of our tenants and supports the Council's wider objectives. You will lead the development and continuous improvement of the service, ensuring it is safe, efficient, and meeting performance targets.

This is a senior leadership role where you will play a key part in shaping a sustainable service model that not only meets internal demand but also positions us to win external contracts and generate income for the Council.

Key Responsibilities

  • Lead and manage a team of technical staff responsible for the delivery of responsive repairs and voids services.
  • Develop a culture of high standards and high performance across all members of the team ensuring services are delivered in a timely, safe, and cost-effective manner.
  • Drive team performance to meet and exceed organisational and departmental targets.
  • Manage multiple contractor relationships ensuring they deliver high levels of performance in a timely, cost effective, customer focused and safe manner within the agreements of the contracts.
  • Use data to identify and implement continuous improvement initiatives that will improve internal processes and outcomes for residents

About You
We're looking for someone with:

  • Proven experience in managing a maintenance and repairs service
  • Extensive experience of building construction and property maintenance
  • Strong leadership and team management skills with the ability to have challenging conversations
  • A strategic mindset with a track record of improving service delivery and innovation.
  • Excellent communication and stakeholder management skills.
  • Working knowledge of Health & Safety legislation, Decent Homes Standard, and HHSRS
  • A commitment to delivering high-quality, customer-focused services.

This is a permanent role based at our Hazel Court Depot in York
This post is suitable as a job share opportunity.

Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.

Please note, we do not have a sponsorship licence to sponsor individuals for visas to work in the UK, therefore we are unable to offer sponsorship for this role.
The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

For further information or an informal discussion please contact Paul Hester (Head of Building Services) at

Closing date: Sunday 23 November at 12 midnight

Interview date: TBC

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