Facilities Manager

London - England - United Kingdom of Great Britain and Northern Ireland

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Operations Facilities Manager for one of our clients in the technology sector to join the team, focusing on a significant HQ Trophy Asset in the Centre of London. The successful candidate will be responsible for the day-to-day technical operational delivery of all Hard FM services, ensuring the building infrastructure is maintained to the highest standards, guaranteeing maximum uptime, and ensuring full statutory compliance.

The role will ensure the operational proficiency in managing the site, delivering a full range of FM services: hard services, critical systems management, maintenance and repair, energy & sustainability, and small technical projects. We are seeking an experienced and dynamic Facilities Manager to execute the day-to-day Operations strategy and operations for our prestigious, large-scale London Headquarters.

This role is pivotal in ensuring our clients' prestigious and world-renowned environment provides a safe, reliable, and technically efficient workplace for all. The ideal candidate will bring strong experience in managing complex high client impact building services, critical infrastructure and services, specifically drawing from high-standards corporate campuses and technically demanding commercial real estate. T

his role demands a proactive, detail-oriented leader who can merge high-level technical expertise with corporate operational efficiency to create a truly robust and compliant workplace.

Key Accountabilities

• Operational Excellence and Compliance
• Oversee all aspects of facility management operations on site, focusing on several key hard and soft services, safety system infrastructure maintenance, ensuring operational effectiveness and compliance.
• Manage the site operational budget and control site-level costs for all facility services, driving efficiencies without compromising system integrity.
• Oversee and manage the technical services and engineering teams, creating a culture focused on customer services, safety, compliance, and excellence.
• Monitor and report on key performance indicators (KPIs) focused on employee satisfaction, service quality, and operational efficiency.
• Work alongside your Technical Facilities Services Manager peer leading on overall FM delivery and contractual requirements.
• Manage technical vendor and supply partner relationships for the site, ensuring all external service providers adhere to the highest standards of quality, safety, and professionalism.
• Implement a continuous improvement program for the site's infrastructure, soliciting feedback and using data to refine maintenance strategies and improve asset lifespan.
• Management of multiple buildings and spaces.Ensure strict compliance with all local and national Health, Safety, and Environmental (HSE) regulations, including statutory inspections, testing, and certifications.
• Oversee the execution of minor technical assignments and capital improvement projects related to building infrastructure.

Stakeholder Management and Communication

• Serve as a key point of contact for internal stakeholders regarding physical environment workplace experience, building systems, and infrastructure projects.
• Collaborate with IT, Security, and other internal departments/Service Pillars to ensure the facilities and operations team supports business objectives and operational needs.
• Effectively communicate facility performance, risk assessments, operational updates, and key metrics to stakeholders through regular reports.
• Create and lead a proactive customer responsive culture providing solutions.
• Ensure service reliability and compliance is maintained at the highest level by providing a high quality and proactive service.
• Support the achievement of account savings glidepath and strategic development plan.
• Provide best practices along with an effective and efficient service in response to changing building services and customer needs.

Commercial Acumen

• Support the financial planning and cost controls for the on-site operations.
• Ensure the planning arrangements are in line with forecast/s and profit targets for the site.
• Able to challenge and improve all aspects of cost and performance of the site business, particularly related to operational contracts and energy consumption.
• Ongoing development of the relationship with client and their teams on site to ensure full understanding of the clients' facility services needs.
• Maintain open, professional relationships with the client's project and supply partners.
• Meet KPIs and contractual obligations for the site.

Experience Required

• Minimum of 5 years of progressive experience in facilities management or senior operational roles with a strong focus on facility services and/or building engineering.
• Demonstrable experience managing facility services in a large-scale, complex commercial, campus environment is a strong requirement. Experience must include strategic input on planning, compliance, and risk management.
• Experience managing operational budgets and coordinating capital improvement projects for building and facility assets.
• Networked in the Technical Facilities Management or Commercial Real Estate sectors. Skills and Competencies
• Exceptional leadership and people management skills with a passion for excellence, managing a team of on-site facility staff and third party vendors.
• Technical knowledge of building services, including BMS, HVAC, electrical distribution, and critical systems.
• Superior communication and interpersonal skills, with the ability to translate complex issues to both technical and non-technical stakeholders at all organizational levels.
• Strategic thinker with a hands-on, detail-oriented approach to planning, execution and problem-solving.
• Deep understanding of health, safety, and compliance regulations relevant to large commercial properties in the UK, including Permit-to-Work systems.
• Proven leader who motivates teams to effectively deliver performance and operational targets.
• Hands-on general management experience in delivering services and profitability in an FM arena.
• A good understanding of contracts and negotiations with strong organisation and communication skills.
• Highly customer focused, with good Customer Relationship Management experience.
• Combination of a bachelor's degree in engineering, building services, or a related technical field, and/or extensive operational experience in facilities management. Professional FM qualification is highly desirable.
• Skilled communicator and presenter in small and large groups.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more

Service line:
GWS Segment