Customer Service Coordinator
1 week ago
Customer Service Coordinator at The NSS Group
Part of Customer Service Cleaning
£27,000 per annum
The Division – Customer Service Cleaning
Our Cleaning Division delivers window and specialist cleaning services nationwide. With regional management support and a central service desk, we provide both planned and reactive cleaning using a range of safe and efficient methods such as rope access, water-fed poles, access platforms and cradle systems—all carried out in-house.
Your Key Responsibilities
As a Customer Service Coordinator, you will play an essential role in supporting our operations and ensuring our clients receive excellent service. Your role will include:
- Monitoring our internal proof-of-delivery system to ensure accurate, up-to-date records
- Providing exceptional customer service by responding to client queries promptly and professionally
- Liaising with NSS Regional as well as external clients, to schedule cleaning works
- Using client systems to raise permits and complete work sign-offs
- Requesting and logging purchase orders prior to work taking place
- Conducting post-clean courtesy calls and collecting client feedback
What NSS Will Give To You
- Free onsite parking
- Complimentary refreshments in a friendly, sociable office environment
- Clear opportunities for progression and development within the company
- 25 days' annual leave plus bank holidays
- Monthly Reward & Recognition Scheme with vouchers for top performers
- TradePoint Card giving you 10% off at B&Q
- Birthday day off (after qualifying length of service)
- Eye care vouchers
- Referral bonus scheme
- Medicash health cash plan offering discounts on dental care, health screenings, gym memberships, retail stores, specialist consultations and more
Experience & Personal Attributes Required
We're looking for someone who is:
- Confident using Microsoft Office (Excel, Outlook, PowerPoint, Word)
- Passionate about delivering outstanding customer service
- Able to work both independently and as part of a team
- An excellent communicator
- Highly organised with strong attention to detail
About NSS
NSS Group is a specialist services supplier. From building maintenance to window and technical cleaning, platform hire and equipment testing – self-delivered services, anywhere in the UK. The NSS group was formed by the merger of a number of large successful business's to create one super group which gives our clients a service which is truly nationwide.
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