Access Team Bank Administration Support
2 weeks ago
DUTIES AND RESPONSIBILITIES Key Tasks Precise roles within the Department will vary but will include some or all of the following: 1) Deal with patients face to face and by telephone in a sympathetic and welcoming manner. 2) Record details of patients arriving at Reception in Outpatients and make return appointments according to clinical requirements. 3) Using the Hospital computer (Patient Administration System) and other NHS systems including Royal Shrewsbury PAS, e mail to: i) Record and amend details of patients accurately on PASii) Book outpatient appointments and generate confirmation lettersiii) Cancel and reschedule clinic appointments as requested by patients or consultant staff. 4) Prepare all necessary paperwork for outpatient clinics.
5) Send appropriate paperwork to patients relating to appointments. 6) Answer routine telephone enquiries from patients and other members of staff. 7) Contact patients by telephone to book or confirm appointments. 8) Maintain confidentiality at all times.
9) Report problems to appropriate supervisor. 10) Ensure that medical case notes are kept in good order and up to date. 11) Pull medical case notes from case note library and file case notes into the library accurately. 12) Copy and distribute paperwork as necessary to support the functioning of the department.
13) Contribute to the smooth running of the Access Department as required by the Team Leader, which may include: i) Providing cross cover within the departmentii) Providing support to others within the departmentiii) Other duties specified by the Assistant Performance Manager or Appointments Team Leader. 14) Ensure commitment to maintaining a quality of service to the clinical departments supported.
-
Bank Administration Support
2 days ago
Oswestry, United Kingdom Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full timeWe are currently recruiting Bank Administrators who are looking for the ability to work flexibly or to work some additional hours within our Access Team, where you will be working within a Trust that is rated outstanding for its care and delivers the best patient experience in the NHS (according to the Adult In-Patient Surgery). Our Access Team ensure that...
-
Bank Administration Support
12 hours ago
Oswestry, United Kingdom The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full timeWe are currently recruiting Bank Administrators who are looking for the ability to work flexibly or to work some additional hours within our Access Team, where you will be working within a Trust that is rated outstanding for its care and delivers the best patient experience in the NHS (according to the Adult In-Patient Surgery). Our Access Team ensure that...
-
Access Team Bank Administration Support
1 week ago
Oswestry, United Kingdom Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full timeDUTIES AND RESPONSIBILITIES Key Tasks Precise roles within the Department will vary but will include some or all of the following: 1) Deal with patients face to face and by telephone in a sympathetic and welcoming manner. 2) Record details of patients arriving at Reception in Outpatients and make return appointments according to clinical requirements. 3)...
-
Access Team Leader
1 week ago
Oswestry, United Kingdom Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full timeThe post holder will provide robust and successful leadership to guide and steer the team to achieve agreed targets and objectives, whilst ensuring all Trust policies and procedures are adhered to. The post holder will uphold current high levels of Customer Service in all areas, ensuring the Trust values and behaviours are upheld. The post holder will...
-
Inpatient Booking Co-ordinator
2 weeks ago
Oswestry SY AG, United Kingdom Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full time £25,000 - £35,000 per yearAssigned to Consultant Surgeons but will provide support and cover during periods of leave for colleagues. 2. Add patients to the inpatient waiting list from outpatient appointment and when decision to admit is made ensuring all information is entered on to the Lorenzo system.Agree a date of admission according to the waiting times set out by relevant...
-
Access Team Booking Coordinator
4 days ago
Oswestry, United Kingdom Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full timeAssigned to specific Consultant Surgeons but there is an expectation that staff will provide support and cover during periods of leave for colleagues, including other departments. Add patients to the outpatient waiting list from referral, ensuring all information is entered on to the Lorenzo system and where necessary request images. Recognising any Red Flag...
-
Housekeeping Supervisor
3 days ago
Oswestry SY AG, United Kingdom Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full timeThe department undertakes cleaning, manages the linen provision, the Trust switchboard and the pest control contract. To supervise the housekeeping department on a day to day basis, ensuring it complies with Trust requirements and the agreed delivery of service at all times Supervise the domestic service as planned and scheduled by the housekeeping manager...
-
Access Team Booking Coordinator
4 days ago
Oswestry, United Kingdom The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full timeAppointments Booking Coordinator (permanent mixture of hours, minimum of 24.5 a week ) The Outpatient Booking Office provides a patient focused and responsive contact point for patients, ensuring all appointments are booked within the specified time limits. Outpatient Booking Co-ordinators will manage their own delegated responsibility in operating a...
-
Money Confidence Expert — Bank Customer Advisor
2 weeks ago
Oswestry, United Kingdom TSB Bank Full timeA leading UK bank in Oswestry seeks a Customer Service Consultant to provide exceptional service and support customers in their banking journeys. You will educate and assist clients through various banking channels, ensuring their needs are met efficiently. Strong communication, problem-solving skills, and a collaborative approach are essential. The role...
-
E-Roster and Temporary Staffing Co-ordinator
7 days ago
Oswestry SY AG, United Kingdom Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust Full time £30,000 - £60,000 per yearTo co-ordinate the booking of temporary staffing utilising Allocate system for all specialities. To work independently, managing own workload, making decisions based on knowledge and skills built up over time. To take incoming calls from wards/departments requesting bank cover and to work with the wards/departments in covering shifts appropriately....