Facilities Manager

1. Job Details

Job Title - Facilities Manager

Experience Level - Professionals with up to several years of relevant experience

Start Date - Winter 2025/2026

Location - Sutton Coldfield, West Midlands

Contract Type - Full-time, Tuesday-Saturday, on-site

2. Job Benefits

• Competitive salary of £45,000 to £50,000 per annum, dependent on experience and qualification
• Comprehensive benefits package
• Support for continuous professional development

3. About SAV Group

SAV Group is a specialist property investor and developer focused on repositioning and redeveloping properties across the UK. We manage the full lifecycle of real estate: acquisition, planning, construction, delivery and asset management.

The combined value of SAV Group's completed and ongoing projects exceeds £800m. We specialise in enhancing hotels, student accommodation, apartment buildings, and retail properties through strategic asset management, repositioning, and redevelopment.

4. About the Role

We are seeking a highly capable Facilities Manager for SAV Group's retail portfolio to support the day-to-day delivery of safe, compliant, and customer-focused operations.

You will coordinate contractors, manage compliance documentation, support planned maintenance, and maintain excellent relationships with tenants and service partners—ensuring the centre runs smoothly, safely, and to a consistently high standard.

5. Key Responsibilities

Tenant & Stakeholder Support

• Build and maintain strong working relationships with all tenants by providing a proactive and responsive service, dealing with queries and requests
• Maintain and develop relationships with the Centre's service providers, local authority and other external bodies
• Arrange tenant handovers at lease start/end, including meter reads, keys and contact information

Contractor Coordination & Compliance

• Liaise with, coordinate and monitor both occupier contractors and landlord-appointed contractors
• Support the end-to-end coordination of permits using the Vantify compliance system, including:
• Compiling and checking H&S documentation (RAMS, insurances, certifications)
• Scheduling and coordinating construction and maintenance works
• Monitoring works on site and ensuring compliance with agreed controls
• Tracking insurance levels and expiry dates
• Filing, document control and close-out reviews

Health, Safety, Fire & Emergency Response

• Comply fully with the Centre's Health & Safety policies and maintain a strong understanding of H&S and environmental legislation relevant to shopping-centre operations
• Conduct daily Health & Safety inspections of common areas, raising issues and following them through to completion
• Complete tenant Health & Safety / Fire inspections, record visits, agree actions and follow up to completion
• Carry out weekly vacant unit checks
• Assist tenants with weekly fire alarm/bell testing
• Maintain accurate records of accidents/incidents and support/complete accident investigations
• Liaise with insurers and support insurance claims where necessary
• Support planned and unplanned evacuations and emergencies as required

Administration & Maintenance

• Maintain accurate records and an efficient filing/document management system (digital and/or paper)
• Assist with the management of the PPM (planned preventive maintenance) system and help ensure statutory and planned tasks are completed on time
• Complete supplier audits and attend monthly KPI meetings with service providers
• Monitor footfall and parking performance and produce end-of-month reports
• Notify the Rates Department of Birmingham City Council of relevant changes
• Carry out any other duties as reasonably directed by the Centre

6. Qualifications & Skills

Qualifications

• A degree from a top-tier, internationally recognised university
• Strong academic track record

Knowledge & Skills

• Excellent verbal and written communication skills, with the ability to deal professionally with tenants, contractors and other stakeholders
• Strong organisational skills and attention to detail
• Competent IT user: Microsoft Word, Excel, PowerPoint and basic database/spreadsheet skills; comfortable learning new compliance/PPM systems
• Strong work ethic, ambition and a proactive approach
• Good working knowledge of Health & Safety and fire safety requirements in a multi-occupancy building
• Confidence in completing inspections, recording actions and driving them through to closure

Experience (advantageous)

• Facilities management, building operations, property management or a similar role
• Experience in a retail, shopping-centre, mixed-use or multi-let commercial environment
• Coordinating contractors and managing permits/compliance documentation (including RAMS and insurance checks)
• Using PPM and/or compliance management systems (e.g., Vantify or similar)

7. Application Process

If you are interested in this opportunity, please submit your CV via email to with a copy to Vardan Agababian at Please use the following subject line in your email: SAV Group Facilities Manager – [First Name] [Last Name]