Part Time Contact Center Associate

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID :19461

Employment Type :Part Time

Job Category :Customer Service/Support

Work Location :Wednesbury, UK

20 hours Mon - Thurs 2pm - 6pm and Fri 1:30 pm - 5:30 pm

Our customers are at the heart of everything we do and are the key to our business growth. As a Contact Centre Associate, your purpose will be to use your customer-centric mindset to provide our customers with world-class, friendly, and professional service. By doing this, you will directly contribute to building our brand, which is essential for our ongoing success.

Are you looking to take your career to the next level? When you join MSC, we offer you more than just a job. We provide the opportunity to grow and develop, helping you build your career. Great businesses need great people, that's where you come in   

What's in it for you? 

• With MSC, you'll have the autonomy to shape your role and develop your career with us. We believe in continuous growth, so you will have constant access to coaching, mentoring and an environment where personal and professional development and success are celebrated. 

• Love discounts? You'll love it even more with our discounts and rewards site, which covers all the most popular brands. Whether it's a breakaway, cashback on essentials or shopping for a special occasion, we've got you covered.  

• On top of this, we give you 25 days of holiday entitlement + Bank Holidays. A company pension scheme matched up to 10% of your annual salary. Life insurance, which is 6x annual salary, plus a discounted health cash plan and private medical insurance to support you with whatever life throws at you. 

What will you be doing?

As a Contact Centre Associate, you will form part of our Contact Centre team and play an integral part in our Customer Experience department. In your new role, you will be the first person that the customer engages with when calling MSC and your goal will be to provide a great experience through exceptional service whilst processing orders and quotes.

Being the first person that our customers talk to makes you a significant part of their journey with MSC. By positively representing the MSC brand and confidently outlining what they can expect from us, you will make a memorable first impression. This will be the foundation on which we will build to form a long-standing partnership with our customers. Therefore, your initial involvement will directly impact our ability to grow as a business and exceed our customers' expectations.

Whilst speaking to our customers, you will be able to gain firsthand insight into their business and their objectives. By adopting a proactive approach, you will be able to liaise with our sales functions with a view of providing solutions for our customers. Sharing this knowledge will allow our brilliant sales teams to do what they do best. We need you to have meaningful conversations with our customers and position MSC as a vehicle to enable their growth.

What do you need? 

We trust that our people will be able to teach you the role-specific skills, but for you to truly succeed at MSC, you will embody our values and these significantly important attributes, ones that MSC believes embody talent within our business.  

Connections: Your interpersonal skills, how well you manage relationships, and how rewarding you are to deal with 

Thinking: The abilities you draw upon to solve problems, learn and be agile 

Creativity: How adept you are at creating solutions and working with change

Drive: Your level of ambition.  The pace, energy, and enthusiasm applied to activities

Ultimately, we identify talent in people who can demonstrate our values and the behaviours required to thrive in our business. So, if you can operate effectively in a team, demonstrate customer-centricity, and are eager to make a difference, then we would love to hear from you - apply today

Applicants must be currently authorized to work in the United States.  We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.

This job posting will remain open for a minimum of 7 business days from the original posting date or longer as needed to fill the position.

WHY MSC?

People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

OUR COMMITMENT TO YOU

Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits.

You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.