Finance Change Systems Analyst

1 week ago

London, Greater London, United Kingdom aa418b0c-1836-493c-9d79-7e53722e0c18 Full time £30,000 - £60,000 per year

Department:

Group Finance Change

Location:

Milton Keynes / London / Hybrid

Reports To:

Finance IT Solutions Project Manager

Job Purpose:

The Finance Systems & Support Analyst is responsible for managing and supporting global finance workflow activity and systems support, with a focus on Unit4, Kanbina, and Chrome River platforms. This role ensures operational continuity, resolves system issues, supports global stakeholders and their ability to use Finance Systems, and contributes to process improvements and training initiatives.

Key Responsibilities:

Workflow and System Management

  • Resolve Unit4 workflow issues and manage escalations.
  • Address and resolve global invoice approval related issues.
  • Troubleshoot CODAXL and user issues.
  • Provide support for Global User finance system queries.

Communication and Alerts

  • Act as point of contact for Unit4 workflow-related queries at 3rd line level.
  • Raise and manage P1 tickets with Unit4 support.
  • Participate in MIR and CAR calls as needed.
  • Serve as the escalation point for WNS and other stakeholders.
  • Communicate system issues and resolutions to users, IT, and Finance teams.
  • Liaise with WNS, UK FinOps, HIBL Finance, IT, Cashiers, and SharePoint bot teams.

Training and Reporting

  • Deliver training and guidance on finance workflows and systems.
  • Develop and maintain reports, selectors, presenters, and master data.

Operational Activities

  • Create and manage finance system capabilities.
  • Schedule and execute maintenance runs.
  • Support year-end processes and re-dos.
  • Manage invoice deletions and system configurations (e.g., company creation, pay masters, exchange rates, asset queries, supplier workflows).

Kanbina (BAU)

  • Conduct user access and manager view reviews.
  • Manage matrix and group assignments.
  • Provide ERICCA 2 / SOx Compliance support.
  • Review invoice issues and update documentation.
  • Deliver Kanbina training sessions.
  • Support implementation activity where required

Chrome River (BAU)

  • Provide backup support for Chrome River operations.
  • Manage and respond to P1 outages.

Qualifications and Experience:

  • Bachelor's degree in Finance, Business Administration, Information Systems, or related field desirable.
  • 2+ years of experience in Finance operations or systems support.
  • Experience with Unit4 essential, Kanbina and Chrome River desirable.
  • Strong understanding of finance workflows and global finance operations.
  • Proven ability to manage escalations and communicate with cross-functional teams.

Skills and Competencies:

  • Excellent problem-solving and analytical skills.
  • Strong communication and stakeholder management abilities.
  • Ability to work independently and manage multiple priorities.
  • Proficiency in reporting tools and data analysis.
  • Detail-oriented with a focus on process improvement.

Desirable:

  • Experience working in a global or shared services environment.
  • Familiarity with ticketing systems and incident management protocols.
  • Knowledge of finance compliance and audit requirements.

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