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Non-clinical Admin Team Lead
2 weeks ago
Job Description
Non-Clinical Administration Team Lead| Administration | Spire Clare Park Hospital | Private Hospital | Full Time | Farnham, Surrey | Excellent Benefits | Competitive Rate | Free Parking
Spire Clare Park Hospital are looking for an experienced team leader to join the administration department on a full time (37.5hrs per week) permanent basis.
This role provides clear professional leadership of administration, ensuring efficient and robust processes exist to support the requirements of service users. Th post holder will work closely with senior management team and Heads of Department to help deliver short and long term business achievement within the hospital contributing to the hospital's overall success.
Spire Clare Park is an elective hospital situated in Farnham that has recently been rated as good by the CQC. We offer a range of surgical specialties, which includes: Orthopaedics, General Surgery, Cosmetics, Urology, Dermatology and ENT.
Duties & Responsibilities
- Provide clear leadership in the operation and delivery of all administration functions which includes In-Patient Bookings, Reception, Medical Secretaries and Medical Administration ensuring they perform to the required commercial, corporate and professional standards.
- Preparing annual budgets for administration departments, regularly monitoring performance and taking appropriate action to meet financial targets.
- Developing strong and effective communication channels throughout administration departments by holding regular team meetings and promoting the correct Spire behaviours.
- To be ultimately responsible for the personnel management of the Administration team, including recruitment, training, sickness recording, annual leave, health and safety and performance management including compliance with DES assessments and manual handling requirements.
- Actively promote ongoing personal development within teams to ensure we have a skilled workforce who are up to date with any changes relating to their individual roles.
- Establishing and maintaining a comprehensive whole organisational approach to improving customer service, including setting standards, benchmarking and agreeing action plans with Team Leaders and Senior Patient Administrators.
- Constantly review performance of the administration services based on feedback received from customers, including consultants and developing action plans for ongoing continuous improvement.
- Where appropriate, leading on the investigation and response to formal complaints, including the reporting of adverse events.
- Sharing best practice with other hospitals creating and supporting network opportunities as identified.
- Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies.
- Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.
Who we're looking for;
- Good standard of secondary education with demonstrable literacy and numeracy skills
- Track record of successful people and process management, ideally in a multi-functional environment
- Previous experience working in the healthcare industry or a similar customer orientated organisation
- Demonstrated ability in problem solving and process improvements skills
- Ability to understand key business processes and complex business issues.
- Ability to work with complex patient and finance administration systems and telephony systems.
- Excellent interpersonal, communication and presentation skills, including listening and facilitation skills.
- Ability to build relationships with all customer groups
- IT literate and a competent user of the MS Office suite of products
- MUST BE A CAR DRIVER
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
We commit to our employee's well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart
For us, it's more than just treating patients; it's about looking after people.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications
