Deputy Practice Manager

2 weeks ago

Southport PR LB, United Kingdom Ainsdale Village Surgery Full time £25,000 - £40,000 per year

Key Responsibilities Operational Management Assist in the day-to-day management of the practice, ensuring effective administration and smooth workflow. Oversee appointment systems, patient access, and reception operations to maximise efficiency. Support the implementation and maintenance of practice policies, procedures, and protocols. Contribute to business continuity planning and risk management.

Support the Practice Manager in managing the practice estate, including overseeing maintenance, cleaning contracts, health and safety checks, and liaising with external contractors. Assist in the monitoring and ordering of consumables and clinical supplies to ensure appropriate stock levels are maintained and cost-effectiveness is achieved. HR and Staff Management Support with staff recruitment, onboarding, and retention. Develop, implement, and maintain an effective training and development programme for all practice staff (clinical and administrative), ensuring compliance with mandatory and role-specific training requirements.

Liaise with external training providers and agencies where appropriate, and maintain accurate, up-to-date staff training records. Assist with workforce planning, rota management, and absence monitoring to ensure service continuity. Participate in performance management processes, including appraisals, supervision, and ongoing support for staff development plans. Foster a positive, inclusive working environment and promote team cohesion and staff wellbeing.

Provide administrative and organisational support for trainee placements, including coordinating inductions, creating timetables, managing annual and study leave, and acting as a key point of contact for trainees and supervisors. Compliance and Quality Assurance Support the Practice Manager in ensuring CQC compliance and readiness for inspection. Help monitor and review internal processes to maintain high standards of patient care. Contribute to health and safety compliance and infection control procedures.

Finance and Resource Management Assist with financial management, including petty cash and invoicing. Support the Practice Manager with payroll input, ordering supplies, and managing contracts with suppliers and service providers. IT and Systems Support Ensure effective use and maintenance of clinical and administrative IT systems e.g. EMIS Support staff with IT queries and training needs.

Assist with data quality and reporting for QOF, Enhanced Services, and other performance metrics. Patient Services and Communication Support the management of complaints, incidents, and feedback. Liaise with patients, healthcare professionals, and external agencies professionally and efficiently. Promote excellent patient care and confidentiality in all interactions.

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